Contributor I

Answered

Sonos + Aruba Wireless AP's

17 replies
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I am getting very frustrated with Sonos products. I have a home theater with Sonos Arc, two Sonos One SL’s and a Sub. The Sub and Surround speakers only work properly when I hard wire the sub to my network switch even though it says wireless enabled. Once I disconnect the ethernet cable the sub and surround speakers stop working. I have all Aruba Airgroup Services turned on.

Any recommendations? I have reset and started over over 12 times. I have powered off and powered on everything including the router.

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TB1222Answer

Contributor I

Well, I finally got it working, but it was doing some of the same things as before and it took several attempts to finally get all of the Sonos components (Arc/Surrounds/Sub) bonded together.

What did I do. I moved just the Arc/Surround/Sub to the SSID to my ISP Router/AP instead of the SSID on my Aruba AP’s. Even with it all working if I go to manage/network/manage network it finds the Arc and other devices and wants me to set them up again.

All of my other Sonos speakers are on the Aruba SSID and working great.

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Pools-3015

Prodigy I

Well, I finally got it working, but it was doing some of the same things as before and it took several attempts to finally get all of the Sonos components (Arc/Surrounds/Sub) bonded together.

What did I do. I moved just the Arc/Surround/Sub to the SSID to my ISP Router/AP instead of the SSID on my Aruba AP’s. Even with it all working if I go to manage/network/manage network it finds the Arc and other devices and wants me to set them up again.

All of my other Sonos speakers are on the Aruba SSID and working great.

So does this mean you have one set of speakers on S1 (Platbar,Play 3 and Connect Amp), and your other speakers on the new app?

This could be one of the reasons so many users have connection issues: multiple routers

And while many will not admit to this, they blame Sonos in an attempt to hide this fact. You do not have to be a network engineer for Sonos to work. You just need to follow recommendations.

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TB1222Author

Contributor I

No, all speakers are on the latest version of the Sonos app - the Arc+Surriound+Sub (my home theater setup) are on one SSID - that is the wireless AP provided by my ISP and all other speakers are on a different SSID provided by the Aruba AP’s. I did this because my basement is on the wireless AP provided by my ISP while the other levels of my home are on the Aruba setup. My house requires multiple AP’s.

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craigski

Local Superstar

No, all speakers are on the latest version of the Sonos app - the Arc+Surriound+Sub (my home theater setup) are on one SSID - that is the wireless AP provided by my ISP and all other speakers are on a different SSID provided by the Aruba AP’s. I did this because my basement is on the wireless AP provided by my ISP while the other levels of my home are on the Aruba setup. My house requires multiple AP’s.

This wouldn't be a supported configuration. It would be recommended to turn off the ISP router WiFi and have all Sonos products connecting to your Aruba WiFi, maybe addition AP required in basement?

There is an installer on reddit that claims he has 100 customers using Aruba with no issues?

https://www.reddit.com/r/sonos/comments/1de6ipu/my_experience_with_the_update_so_far_as_an/

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TB1222Author

Contributor I

Sounds good, but your recommendation was my initial configuration that didn’t work, so as long as it is working, I’m not touching it :) I spent 30+ hours trying to get it to working under one SSID.

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heloder

Lyricist I

I'm having the same problem with Aruba. This is 100% an Aruba issue. It happened after the latest firmware upgrade.

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TB1222Author

Contributor I

For me, all of my Sonos equipment works on the Aruba network except the Arc+Surrounds, Sub. I can get them to work as separates, but not bonded together. Seems like more of an issue with Sonos than Aruba. Either way, I got it working now, but just two separate SSID’s for the bonded components.

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LandOfOZ

Lyricist I

hey all,

I have over the years collected plenty of Sonos gear beam,arc,ones,5s, 3s and ran it and still am running it on various “pre-loved” enterprise gear.

Here are my findings:

1. Cisco Catalyst switches
Older gear prior to IOS 15 needed work on getting DLNA working. After 15.x I had no probs.

2. HP / Aruba AOS-S just work. AOS-CX switches detto.
Wireless needs configuring:
a) Instant APs on OS 6.5.x needed disabling ARP filtering and enabling AirGroup and services such as DLNA, Bonjour for apple, etc on the controller.
b) Instant APs on OS 8.12.x however the above was not enough and for some silly reason one has to add Sonos services manually, this helped me plus a reboot of all APs afterwards (who has patience these days...)
https://community.arubanetworks.com/discussion/help-sonos-with-aruba

3. Ubiquiti switches are simple and both older black and the newer silver/white seem to just work. Wireless however, don’t do mixed mode WPA2/WPA3 and from memory the worst thing to enable is any smarts/automation, something along “optimise” or so, that just kills most things.

General rule, if you can ping the IP of a unit and the phone or windows/OSX app struggles, it is broadcast being blocked or “optimised” somewhere.
You may also be fond of VLANs, no problem getting say Sonos on 1 vlan and phones, laptops on another, casting and streaming across them.The hint is to make sure you configure rendezvous points for multicast on your firewalls. Here Aruba can help as it can route locally on APs, if that suits. I got it working further up on a Palo Alto FW as an example just to have visibility and apply ACLs at that level.

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