After connecting my era 300 to my new Sonos arc ultra and updating firmware and app I have now noticed that surround formats aren’t being rendered properly through the era 300 speakers. During 5.1 content the surround effects are coming from the top speakers only and in 7.1 the surround rear effect speakers do not make sound only side surrounds and top make any sound. Is anyone else noticing this?
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I have the same issue. Looks like several folks have this issue. Sonos tech support is useless. They asked me to install mesh to fix this issue. I had Arc before and everything was fine.
Hoping that I’d find someone with higher IQ next time I call them.
Same problem, but with Era 100's in my case.
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