Sonos Arc Ultra era 300s and 2 Subs 4s not loud enough

22 replies
1050 views

Hello. A few months ago I bought a Sonos Arc Ultra, 2 Era 300s and two Sub 4s. It's working on an 85" TCL TV connected to an Apple TV 4K. The audio quality is spectacular. However, I'm having two problems:

When I leave the system off for 10 minutes, when I turn it back on, the sound takes about 5 seconds to be heard. It's as if the amplifiers are turned off and only turn on after receiving a signal via HDMI.

The other problem is the lack of volume under certain conditions. I've done extensive research online, and absolutely everything in the TV and Apple TV setup is in line with what's needed to get the best results. I've also tried TruePlay in various ways. Few content can be heard satisfactorily in terms of volume without using at least 70%.
For comparison, I also have a Bose 600 + 5" subwoofer, and the volume of both systems is very similar, perhaps a little louder with the Bose.

I've tried using the Apple TV output only, but the volume results are the same. An excellent example is the video titled "Erick Clapton - Layla | The Lady In The Balcony: Lockdown" on YouTube.
Finally, I live in Brazil and bought this system in the US, which doesn't make it any easier to know if the system is actually like that or if there's a problem with mine.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Stanley_4Answer

Grand Maestro

Might be time to play from Apple TV for 15 minutes, then submit a diagnostic and call Sonos support, they can see internal data we users can't see.

Show previous replies

P

Peter_254

Prodigy II

I discovered what fixed the delay. The latest Apple TV update brought a feature called Continuous Audio Connection. That's what solves the problem; however, the Sonos app will display any content as Dolby Atmos, even if it isn't (YouTube, for example).

It doesn't matter since it's the real audio format that is being transferred and heard. Mine does the same and I've also written about it. We're now on beta 2 so let's see if it doesn't get fixed at some point :)

A

Alam MartinsAuthor

Trending Lyricist I

Another thing that changed was the system volume. It's noticeably louder now. That was one of my complaints.

Sign up

Login to the community