Trending Lyricist I

Sonos Arc Ultra Crackling sound

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Is anyone else experiencing a crackling noise with their Arc Ultra? I upgraded from the Arc to the Arc Ultra, which is connected to a pair of Era 300s and two subs. The crackling sound has been intermittent, mainly occurring when streaming movies.

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graceadam

Lyricist III

If you experience intermittent crackling on your Arc Ultra, it is usually caused by issues with the audio format or HDMI and ARC. Try making sure your firmware is up to date, and either change your HDMI cable or use eARC if available.

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hitmaker77

Lyricist III

Sorry, your comment is completely pointless, and general standard information is not appropriate here. Sonos has identified a problem with the Arc Ultra and appears to have fixed it.

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CesarEspSa

Lyricist II

@Steven S. and @MC74 no solution provided yet. I received an email on 12/20 stating my initial case number was forwarded to a level 2 support team and engineering is currently troubleshooting the issue. As far as streaming services, I’ve heard the pop sporadically on Netflix, Paramount+, Peacock, Disney+, and Apple TV. Keep in mind I use an Apple TV to stream, no cable box and it’s connected to a LG C3. I don’t have this issue with the Arc connected to my system.

I have the exact same model of TV and guess what !! The exact same issue, support haven’t solve the issue for me yet. I send the evidence but still not respond :(

Did you or they solve your issue by now?

F

FCPAuthor

Trending Lyricist I

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F

FCPAuthor

Trending Lyricist I

@Steven S. and @MC74 no solution provided yet. I received an email on 12/20 stating my initial case number was forwarded to a level 2 support team and engineering is currently troubleshooting the issue. As far as streaming services, I’ve heard the pop sporadically on Netflix, Paramount+, Peacock, Disney+, and Apple TV. Keep in mind I use an Apple TV to stream, no cable box and it’s connected to a LG C3. I don’t have this issue with the Arc connected to my system.

I have the exact same model of TV and guess what !! The exact same issue, support haven’t solve the issue for me yet. I send the evidence but still not respond :(

Did you or they solve your issue by now?

Yes, my issue has been fixed. You can find more details in the Sonos announcement titled “Latest Software Update – Early October ’25.

How long ago did you purchase the Arc Ultra? If it has been under a year, I recommend requesting a replacement. Even if it has been more than a year, I would still suggest reaching out to Sonos, as this issue has been documented for over a year.

C

CesarEspSa

Lyricist II

@Steven S. and @MC74 no solution provided yet. I received an email on 12/20 stating my initial case number was forwarded to a level 2 support team and engineering is currently troubleshooting the issue. As far as streaming services, I’ve heard the pop sporadically on Netflix, Paramount+, Peacock, Disney+, and Apple TV. Keep in mind I use an Apple TV to stream, no cable box and it’s connected to a LG C3. I don’t have this issue with the Arc connected to my system.

I have the exact same model of TV and guess what !! The exact same issue, support haven’t solve the issue for me yet. I send the evidence but still not respond :(

Did you or they solve your issue by now?

Yes, my issue has been fixed. You can find more details in the Sonos announcement titled “Latest Software Update – Early October ’25.

How long ago did you purchase the Arc Ultra? If it has been under a year, I recommend requesting a replacement. Even if it has been more than a year, I would still suggest reaching out to Sonos, as this issue has been documented for over a year.

I’ve had it for 2 months now, bought it in México in a store that claims that has no warranty directly with them, so I contact sonos support directly, but no luck yet. I’ll contact them again, thanks.

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