Sonos Arc Ultra Crackling sound

When can we actually expect a fix? I've had this problem sporadically since the Arc Ultra was released.

As Sonos has already said here, the problem is well known...

If you can repeat the issue on Mission Impossible, it would be very beneficial for everyone for you to submit a diagnostic and follow up with SONOS support. This will give SONOS developers more reliable data to work with.

I started experiencing the same crackling sound, I was able to send the diagnostic while the crackling sound was happening. They are sending an RMA device. 

So, if they are aware of this problem, and they are sending me a new unit, it looks to me like they don’t have a clue of what’s going on, because if the issue is hardware well, maybe the replacement will fix it but, if the issue is software then I don’t know what to expect. 

For what it's worth, I managed to fix this crackling sound issue by deactivating the e-arc management on my TV OS. No more crackling sound since then. It also explains why streaming music has no crackling as not using e-arc port. Cheers

Hi everyone. How are things going with the clicking sounds? I've tried everything possible, but nothing helps to get rid of them. Has there been any new information from Sonos?

I’m fairly sure, reading back briefly through this thread, that Sonos hasn’t given any information. I don’t know what you are hoping for in terms of new information. Are you sure they’re even officially aware of an issue?

So many threads have already been created on the forums, and so many diagnostic files have been sent. I think they must have identified the issue by now. But if they haven’t, that’s really unfortunate. I recorded videos, sent them, and uploaded them to YouTube.

Here is a video showing the clicking sound issue. Take a look — is it exactly the same sound you're hearing, or is it different?

Apologies, I don’t have an issue (and I have an Arc, not an Arc Ultra), it was the way my email was worded I think. 

But does this issue still occur with the Arc Ultra’s microphone turned off?

The microphone on the Arc Ultra is turned off. But it’s enabled on the Era 100s (2 units, used as rear speakers). Voice control is turned off.