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jmb0501
Contributor I
November 12, 2020
Answered

Sonos Arc switches to TV speaker

My Sonos ARC has been playing fine. However, occasionally when I turn off my system (TV & Cable Box) and later turn it back on I only get sound from my TV speakers. I then have to disconnect (Unplug) my TV, Cable Box and the Sonos ARC for 30 seconds. When I plug everything back in and turn on the system I then get sound from my Sonos ARC. This happens about 3 times a week. My Sonos ARC is connected to  my Samsung Q7FD series TV via HDMI ARC. Any help will be greatly appreciated.

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    Simon B
    Simon BAnswer
    Retired Sonos Staff
    November 14, 2020

    Hi @jmb0501, thanks for the update and for sending another diagnostic report of your Sonos system, Sorry about what happened, Upon checking the diagnostic information it detects that the CEC settings for the Sonos Arc are disabled on the TV, Kindly check the CEC settings on your TV to make sure it is enabled. If that doesn’t work still, We'll take this further. 

    Let us know what you have in mind with the advice above.

    The Sonos community is always here to help.

    Help others find useful content by clicking the like button and selecting the best answer to your question
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    jmb0501Author
    Contributor I
    November 14, 2020

    Hi Simon B, My CEC Anynet+ is enabled on my TV. I unpluged everything the pluged everything back in. Everything seems to be working. I’m getting sound from my ARC and two One SL speakers. The new diagnostic number is 1583982642.

    I believe I still have the problem when turning the system off and then later when I turn it on the audio is coming from the TV speakers and not the ARC. In order for me to get audio from the ARC I have to unplug everything then plug everything back. It seem like that’s the only thing the works. Next time I turn my system on and the audio is coming from the TV, I’ll sent you a diagnostic report.

    Thanks!

    Jim

     

    Simon B
    Simon B
    Retired Sonos Staff
    November 14, 2020

    Hi @jmb0501, thanks for the update and sending another diagnostic report. It shows that the CEC for the TV is now enabled. If you experience the same issue, please do not hesitate to contact us. We are always happy to assist you.  

    Please, feel free to let me know if you require any further information.

    The Sonos community is always here to help.

    Help others find useful content by clicking the like button and selecting the best answer to your question
    jmb0501Author
    Contributor I
    November 15, 2020

    Thank you Simon B for all your help. If I have any more issues I will let you know. 

    Have a great rest of the weekend and stay safe.

    Jim

    Simon B
    Simon B
    Retired Sonos Staff
    November 17, 2020

    Hi @jmb0501, thanks for the update. If you have any questions or run into any other issues, please do not hesitate to contact us. We are always happy to assist you.

    We're here to answer any further questions you have.

    Help others find useful content by clicking the like button and selecting the best answer to your question
    philh16
    Lyricist I
    November 30, 2020

    Hi, I am having exactlly the same problem as @jmb0501 , where although the Sonos Arc works fine generally, every time you switch off the tv for a time and then switch back on, the tv reverts to the tv audio and I then have to unplug at the mains and plug in again to get sonos back,

    My tv is a Samsung 6 series about 3 or 4 years old and is connected to sonos via hdmi Arc.

    Any help would be appreciated

    Regards

    Phil Holden

    jmb0501Author
    Contributor I
    November 30, 2020

    Hi Phil, I still have the same problem and for now I’ve learned to live with it. I have a Samsung also. Its the QLED Q7FD. I believe it’s a 2017 model. I’m not sure if it is the TV or the ARC. I did read somewhere that the problem could be with the TV HDMI arc input. When the TV is turned on it does not always recognize the Sonos ARC via HDMI arc. I don’t have a solution but I’m not giving up. Good Luck!

    philh16
    Lyricist I
    November 30, 2020

    Hi jmb0501,

    It is certainly frustrating but as you say may have to live with it. Maybe only other option is upgrading to TV with Earc input but not willing to do that as nothing wrong with the tv I have.

    cheers

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