Avid Contributor I

Sonos Arc sound metallic.

14 replies
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Dear All,

i got a problem with my Sonos arc.

the voice sound metallic with pscht pscht effect, very uncomfortable for the ears especially when streaming on Netflix.

i did re tune but nothing change anyone got this issues?

thank you

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Souzy78180Author

Avid Contributor I

Thank you Paul, I will try.

dibyoubany manipulation that I could for reset the Sonos arc and eventually fix this issues?
thatvonlybhappens with the voice, like it’s pscht pscht … hard to explain sorry but it’s quite terrible .

Paul A

Retired Sonos Staff

Hi @Souzy78180.

Thanks for the immediate reponse.

We do not recommend performing a factory reset on our Sonos products, unless instructed by our technical support team as it removes all information stored on the device like Wifi name, Sonos Account, music services, etc. and there is no guarantee that the issue will be resolved by a factory reset. Any work around or solution will be provided by our technical support team. The solution we aim to provide should be a permanent solution regardless of the issue/situation. If the Sonos device is deemed faulty, a replacement may be necessary for some situation.

I hope this helps.

Please let me know how it goes and keep me posted.

Thanks,

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Souzy78180Author

Avid Contributor I

My diagnostic number: 43159510

can you check if anything wrong?

i could jot find the support link you described.

Paul A

Retired Sonos Staff

Hi @Souzy78180.

Thanks for the feedback and immediate response and for submitting a diagnostic.

Hi @Souzy78180.

Thanks for your immediate response. I would like to ask if we can click on this link.

Once you have clicked on the link, please follow this guide.

Scroll down (middle center portion of the page).
Labeled “your country”, please choose United States.
Once we have chosen the country, lower left portion of the screen a link will appear that is labeled “Chat with us”.
Click on the link “chat with us” and please provide the necessary information being asked. It will take you to our technical support team via chat support.

I hope this helps.

Please let me know if you have any other questions or concerns. I’ll be more than happy to help.
Thanks,

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