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Corry P
Corry PAnswer
Sonos Staff
Jan 25, 2023 9:15 AM UTC

Hi @dingdong 

Hi.  I finally got through to Sonos and he said I can’t use a remote to control the arc. Only thing I can do is use my phone app and turn it up and down 

This only applies to CEC remotes (where the remote’s device sends commands through HDMI). It’s possible a TV could forward these even when off, but it would depend on the TV model/manufacturer.

If you have a remote transmitting IR, and a Sonos device has been programmed to accept it, the volume controls will always work - I just verified this on my Amp.

I think @Mr. T is on the right path - try things with another remote. An old Hi-Fi remote would do, or one for an old TV.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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dingdongAuthor
Contributor I
Jan 19, 2023 4:40 PM UTC

Sony XR75X90J 4K HDR ULTRA..  When setting up the remote it doesn’t do anything. The light on my Arc doesn’t blink.

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Corry P
Corry P
Sonos Staff
Jan 23, 2023 4:15 PM UTC

Hi @dingdong 

Welcome to the Sonos Community!

As the Arc doesn’t react, please try programming your Arc to accept another IR remote for a older device you no longer use - if that works, then you may need to tell your Sony remote to be an IR remote, rather than a Bluetooth (a guess, but it’ll be some kind of radio link) one.

I hope this helps.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    dingdongAuthor
    Contributor I
    Jan 25, 2023 2:52 AM UTC

    Hi.  I finally got through to Sonos and he said I can’t use a remote to control the arc. Only thing I can do is use my phone app and turn it up and down 

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    Mr. T
    Mr. T
    Jan 25, 2023 2:58 AM UTC

    Hi.  I finally got through to Sonos and he said I can’t use a remote to control the arc. Only thing I can do is use my phone app and turn it up and down 

    That is not correct information you were provided with.

    Do you have another remote that works over IR that you can try?

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    Corry P
    Corry PAnswer
    Sonos Staff
    Jan 25, 2023 9:15 AM UTC

    Hi @dingdong 

    Hi.  I finally got through to Sonos and he said I can’t use a remote to control the arc. Only thing I can do is use my phone app and turn it up and down 

    This only applies to CEC remotes (where the remote’s device sends commands through HDMI). It’s possible a TV could forward these even when off, but it would depend on the TV model/manufacturer.

    If you have a remote transmitting IR, and a Sonos device has been programmed to accept it, the volume controls will always work - I just verified this on my Amp.

    I think @Mr. T is on the right path - try things with another remote. An old Hi-Fi remote would do, or one for an old TV.

    I hope this helps.

    Translate
    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    dingdongAuthor
    Contributor I
    Jan 27, 2023 2:18 PM UTC

    I finally got it thanks to you all. I tried several old remotes and none worked. Then as a last resort I tried the remote for the dvd player and it worked.

    Thanks

    Bob

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      dingdongAuthor
      Contributor I
      Jan 27, 2023 2:26 PM UTC

      Mr T you were right. I tried older remotes and finally tried my dvd player remote and it works perfectly.

      Thanks

      Bob

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