Contributor I

Sonos Arc power cord is loose

Forum|Forum|5 years ago
December 18, 2020
45 replies
5726 views

Hi,

My brand new Arc is driving me nuts because any time someone touches the TV console the power cord gets shaken loose and the speaker setup stops working!!

Has anyone else had this issue? Can you please suggest how I can get the cord replaced as it must be covered under warranty?

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Stanley_4

Grand Maestro

Maybe (I didn’t go look) Sonos needs a better picture and instructions in the install manual?

If it solves nothing else it will at least let tech support say “It is in the manual.”

D

debpatwin

Contributor I

my plug is inside the hole as in the picture above but still nothing. The center “hey sonos” light comes on orange or white for a second, then goes off. The power light never comes on. Any other ideas?

Stanley_4

Grand Maestro

“Center Hey Sonos” light? Isn’t the center light the power light?

If it comes on when booting and then goes off is there any possibility you set your Sonos to turn the LED off after booting?

D

debpatwin

Contributor I

Stanley_4 No it was the power light which is on the bottom left side. I checked to be sure I hadn’t set it to be off (unlit) but it wasn’t that. It ended up I had to reboot the system after getting the plug in correctly, because I’d been messing with the Arc power. Thanks.

Stanley_4

Grand Maestro

Now I’m really confused, looked at my ARC again as well as the Product Guide and I only see two LEDs, Status and Mike.

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