sonos arc no connection in sonos app,

13 replies
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I bought a Sonos arc and just want to add it to my Sonos app, when I follow all the steps until I can select my location (after connecting to the network) then I get the 1.101 error. And the device is not showing in the app.

when I then download the Sonos s1 app it recognizes the arc soundbar but an error shows ‘not compatible’. I don’t understand why it shows on the s1 app, but I can’t do anything with it, and on my normal Sonos app it doesn’t show…

already tried factory resetting, restarting router, deleting app,….
anyone the same issue and has a solution??

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Corry PAnswer

Sonos Staff

Hi @Avp1994 et al

We have identified an issue affecting some users where they receive a 1101 error when updating products. We are investigating, but do not have an ETA for a fix at this time.

In the meantime, you may be able to workaround this issue by performing the software updates via the Desktop app for Windows or Mac. If you already have the Desktop app installed, please reset the Desktop app after receiving the 1101 error in the mobile app before attempting the update from the Desktop controller (Help > Reset Controller). If you don’t already have the Desktop app installed, there's no need to reset it once it is installed. You can find the Desktop controller on our downloads page.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Show previous replies

S

Sean Sweetman

Lyricist I

Same issue here. Bought the arc today, excited to set it up. I keep getting the error code when doing the update, then the device cannot be found. I’ve reset it many times. Very disappointed.

T

Thabiso

Lyricist I

Has anyone come right with the connection on the Sonos arc? I keep getting the 1101 error please help.

C

cfitmama

Lyricist I

Just bought Arc, same issue trying to connect, tried work around, all the suggested fixes, resets, unplugging, all no go. So, if I understand correctly, can’t currently set up the Arc, on the Sonos App which makes the Arc a $1000 ish boat anchor. The obvious solution seems to be to return the Arc and buy a different brand of Soundbar? A Sonos product can’t be set up on its own app, brilliant.

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