Sonos Arc loud pop then audio loss, Xbox series X

11 replies
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Hi,

Today was using my Xbox with the ARC at normal volume and there was a loud pop and a loss of all audio from the ARC. Sound was restored by a power cycle but I think the audio isn’t quite right. The bass seems underwhelming now and the ARC seems quieter as though not all speakers are firing.

I see from the forum I am not the only one with this issue.
Diagnostics submitted, 496314429.

Not going to lie I am pretty disappointed with the ARC I have loads of Sonos kit and have had no issues prior to this.

I would also like to raise the problem with intermittent audio loss from a Sony XH90 which I know is a known issue. My workaround was to use the Xbox with audio passthru which got around that glitch. If there is now an issue with using the ARC with an Xbox I am afraid I will have to press for a return.

I have already contacted Techradar asking them to revisit their review of the ARC in light of the audio loss from TVs when they are the audio source.

Kind Regards,

Simon

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Ken_GriffithsAnswer

Simon,

I thought Sony had started the rollout of the firmware to fix the HDMI 2.1 issues with the XH90, have you checked if that is now available for your region?

https://www.flatpanelshd.com/news.php?subaction=showfull&id=1602672819

If you don’t get a reply from Sonos staff here regarding your diagnostic report, you can also contact Sonos Customer Care via this LINK

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DuranDoranMartell

Avid Contributor III

The loud pop and audio loss has happened to me many times over the past year.

It's quite scary.

I have assumed it was due to the HDFury Arcana which I have in between my Xbox One X (not the series and my Sony TV.

The pop seemed to go away for the past few months, and I assumed that firmware updates sorted it out. But following recent updates to my TV and Sonos App, and a subsequent update to the Arcana, the problem seems to have returned.

Not only that, but since the pop occurred yesterday, my volume has been a lot lower. Where I used to set my TV volume at 12 and that was plenty loud enough for casual TV watching, now I am turning the volume up to 20-30 in order to hear dialogue. The bass is still deep and heavy though. Making me think I might have blown a tweeter or something.

Worrying.

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