Sonos Arc loud pop then audio loss

Has anyone reached out to Xbox or Apple directly regarding this issue? Considering Sonos hasn’t directly addressed this issue in 2+ years, I’m starting to wonder if it’s something they can even fix at all. Might be worth a try. 

Have this exact same issue, extremely loud pop which sounds like a speaker being blown followed by no audio, power cycling required to restore it, happens infrequently but very worrying when it does and sends my dog nuts.

Generally seems to happen when using my Xbox series x as others have mentioned which is using pass-through audio via my Samsung QN95A Tv, have had the problem since day dot and it also was present on my previous TV (same setup)  a Samsung Q95T.

My ARC has exhibited the same problem for a few months now.   I think I am beginning to think it is an Dolby Atmos related issue.  It was just doing it when I tried to play an Dolby Atmos playlist from my Apple TV box.  Apple TV to LG TV to eARC HDMI out to ARC.  Simple setup.  The problem stopped when I switched back to TV sound which is outputing Dolby AC3.

SONOS Diag.  748691017.

check it out please.

‘Ed

@Yiu,
To get Sonos Support Staff to check your diagnostic report, you are perhaps best to contact/chat to  them directly via this link below:

https://support.sonos.com/s/contact

At my wits end.  Went the RMA route with my arc because they thought the hardware was faulty.  No problems for literally 3 weeks.  Today the loud pop returned in the same spot it normally does in the Series X (randomly when returning to the Home Screen after playing a Dolby atmos game)

Two ARCs, Three Different HDMI cables, two different devices where it happens (Series X, ATV 4K) two different TVs.  (Sony x900h, LG C1).  Same problem, 100% confident it’s software so can’t understand why the problem can’t be replicated and solved

Will phone Sonos again on Monday, diagnostic 1981635273 if anybody from Sonos cares

At my wits end with this issue guys.  Over the last month I completed a RMA process to eliminate the possibility that this is a hardware issue.  Everything was working great with new Arc and hdmi cable and all of a sudden this weekend, two pops occurring the same way on the series X (both when playing a upconverted dolby atmos game, and then exiting back to the Home Screen)

This now makes 2 Arcs, 3 different HDMI cables, 2 different TVs (Sony x900H, LG C1) and two different source devices (Latest ATV4K, Xbox Series X) and I’m getting the pop on every combination.  Convinced it’s the Dolby MAT container but it’s unclear if it’s a source issue or a  Sonos one

Opened a ticket with Microsoft to see if they are aware of any issues that exist on their end, not to mention multiple calls into Sonos all which have not produced an official acknowledgment of the problem or ETA for a fix

I do have difficulty believing with this many people all having the same issues that nobody from Sonos has been unable to recreate it even in random play testing

Will try again with support Monday, in the meantime my two failures have the following diagnostics

1981635273

1052219663

Hang in there guys with enough calls to support we can bring light to this issue

I’m going to stop investing anymore in Sonos products and stop recommending them to my friends and family. This issue is easily reproducible by the patterns of hardware described in this thread and only occurs with Sonos products; no other soundbar. Support isn’t a priority for Sonos, which is a shame considering how expensive their products are.

I’m not entirely sure this is a Sonos issue, as the XBox does seem to be particularly prone to the "popping" issue (and it’s not always Sonos related). Here are a reminder of a few (of several) links that I came across in a quick browser search before. So other manufacturers appear to have this issue with their products, it is not just the Sonos Arc, as can be seen elsewhere online:

• https://answers.microsoft.com/en-us/xbox/forum/all/xbox-one-made-a-loud-pop-noise-and-shut-down/40a59613-caec-4655-a3f0-ea71588cdcb8
• https://www.avforums.com/threads/strange-audio-popping-clicks-with-my-surround-sound-only-with-xbox.1548227/
• https://www.reddit.com/r/Soundbars/comments/eth60q/lg_sl10yg_making_loud_popping_noise/
• https://www.reddit.com/r/Soundbars/comments/jcyf5l/cracklingpopping_sound_on_jbl_91_soundbar/

None of those four examples fit the behavior described in this thread.

The only thing any of them have in common is some sort of general “popping sound”. Users here are reporting that their Sonos soundbar, when playing Atmos content from an Apple TV or XBOX, makes a loud noise and crashes, requiring a power cycle to fix. I’ve yet to see an example this exact same behavior reproduced by any other soundbar.

Those were just some ‘examples’ of quite a few sites that I came across during a web search and it’s often different makes of soundbar with either the XBox or Apple-T`V.. if anything, folk should be speaking to Microsoft or Apple, I think… (Unless it’s a Dolby codec issue)?