Sonos Arc loud pop then audio loss

I think the problem is that it isn’t a Sonos issue, so Sonos can’t really ‘fix’ it. It has to be fixed upstream, before the ‘pop’ is being sent to the Sonos. 

The issue is occurring across multiple type of streaming devices and TVs.  The common device between everyone reporting the issue is the Sonos.  Granted this is a Sonos forum, but what would lead you to believe that another device is causing the issue?

Because it doesn’t happen on all systems, for instance on mine, which are Vizios, and all reports seem to be centered around either XBox or Apple TV devices. If it’s limited to specific types of device inputs, and doesn’t occur across all types of TV sets, that suggests at least the possibility that the event is occurring upstream from the Sonos device. 

In the past, when there has been an issue with Sonos, they’ve been pretty clear about admitting it as a cause, and indicated that they were working on the issue. At one point, there was a thread with thousands of posts from users of the PLAYBAR that were experiencing an issue. So far, Sonos has not said anything about this issue being on their side. 

None of that is definitive proof, mind you, but I would also assert there is no definitive proof in these forums that it happens to be a Sonos issue. You’re certainly welcome to draw your own conclusions, and would likely be as accurate as I am. I’m open to any potential solution to the problem. But, if it happens not to be a Sonos software issue, I logically can’t expect them to fix it. If it is indeed their issue, I expect them to own it, admit it, and rectify it. So far, none of those items have occurred. 

I have the same problem since a few months now. Xbox Series X; Sony XH900 with Arc + ONE SL + Sub.

my support file: 1523225932

So I ran into the issue twice more over the weekend (one from ATV and one from Xbox) and I noticed a pattern starting to emerge.  I have the issue occur in bunches and then after a hard reset of the Sonos system it goes away for a month or two with no other resets in between

I am wondering if the working software isn’t experiencing some sort of memory leak as after a reboot it’s rock solid for weeks on end and then happens two and three times in a single evening

Same problem here; system is less than two months old. Loud popping noise started a couple of weeks ago, only occurrs when XBOX Series X is in use. So far I have not had the issue using any other source. What seems to trigger the issue in my case is switching between apps on the XBOX (from a game to spotify then back to the game or when switrching to the youtube app on the Xbox).   

Diagnostic report 945832635 

TV: 2021 LG G1

Sonos Arc / Sonos Sub (Gen3) / One SL’s (Gen 2 x2)

XBOX Series X. 

HDMI 2.1 Certified cables on all devices.

It happens about every time I start up Atmos/Dolby Vision content. Just happened with the Tragedy of MacBeth a few min in.

Diagnostic 1298467104

Sonos Arc

TV is Sony X900H

Source is Apple Tv 4k

Using newer belkin cables for both the apple tv and Arc. 

The strange thing is that it also isn’t always a killer. I’ve noticed that sometimes, it is a “pop”, followed by complete silence from the ARC. Sometimes, you can hear a subtle “crackle” in the track (still Atmos content) but audio continues.

But as you say, always fixed by a Sonos reboot.

(If only we still had the :1400 pages…, could automate it overnight 🙄 )

Anyone know if Sonos S2 v. 14.0 fixes this popping issue? The update just dropped today and I know Sonos was developing a fix. 

Update: I just fired up my Xbox Series X and repeatedly jumped between 2 games that use Dolby Vision/Atmos and the Home Screen which usually triggers that loud pop. So far, no popping issue to report here. Did this for about 20 minutes and nothing. Seems like 14.0 might have fixed the issue but it would be great to hear others experience with the new update before coming to that conclusion.