Sonos Arc loud pop then audio loss

Side note, anyone else find it frustrating that mods are clearly looking at this thread and taking the time to do things like manually blur out case numbers in screenshots and censor naughty words but they’ve basically gone radio silent otherwise?

Like, look at the beginning of the thread and we have responses from @Corry P on every page and now?  It’s been like two months since we’ve gotten a response.

In light of the articles that have come out it sure would be nice to know if Sonos has anything to say to us, the customers affected by the issue.

Two different missions. One is to protect us users from the vagaries of posting inappropriate data online so that it might be used against us in some way, the other is being a spokesman for an entire company. 

Hey guys I have received back an email from Sonos Level 3 support team . It looks like they have more info about the POP and sounded promising . Will keep you guys updated soon once I receive more info from them 

 

Moderator edit: removed case number from picture

I hope this is leading up to the solution we’ve all been waiting for. Fingers crossed 🤞 

Hola, a mi también me sucede con mi Sonos BEAM gen 2 y la xbox x por dolby atmos eARC de repente a veces explota el audio y la barra se reinicia de nuevo

Happened to me as well on my Arc. It is reproducible for me. When I run steam in Big Picture mode and start a game, it pops.

LG G2 TV via eArc

Any luck with the new Sonos update today? 

If @Paul Tsang ‘s conversation with support is anything to go off of, it’s probably going to be a few more patch cycles before we can expect to really see anything at all.

For what it’s worth, current notes are just “bug fixes and enhancements”.

https://support.sonos.com/en-us/article/release-notes-for-sonos-s2

Really glad someone brought this to light...I had no idea about the issue until recently and I have a Sonos Arc on my wishlist for the house we’re building (I’m still game if they issue a fix). Good luck to you all, hope they release a fix soon!!

My Decade-Long Advocacy for Sonos Comes to an End…

I’ve been a Sonos advocate since 2010, a relationship that lasted longer than most Hollywood marriages. Over the years, I've filled nearly every room in my home with Sonos speakers, singing the brand's praises to friends and family who then also took the plunge into this wireless speaker ecosystem. My faith was so unwavering that I even invested in Sonos by purchasing a significant number of shares in the company. But, much like any relationship that ends bitterly, my story with Sonos has reached an unfortunate climax.

In 2021, I decided to up the ante by converting my home cinema into a Sonos sanctuary. My set-up included a Sonos Arc, Ones, and not one but two Subs. The vision was cinematic audio bliss. However, the reality has been far from it.

For the last two years, my movie-watching experience has been marred by an incessant, loud popping sound emanating from the Sonos system. To put it mildly, it's been a pain. It’s like having an uninvited guest in your home that not only interrupts your movie but yells in your ear while doing so. 

What adds salt to the wound is the customer support experience. I contacted Sonos support three times, hoping for a resolution. Each time, I was met with the blame being shifted onto my TV or some other random piece of equipment. Following their suggestions, I replaced my TV and even my Apple TV, but to no avail. 

The only “solution” has been to disable CEC and Atmos features—two of the main reasons I invested in the system in the first place. This is the equivalent of buying a sports car only to find out it can’t go above 30 mph.

I reached out to Sonos one last time, asking for either a replacement or a refund. As you might have guessed, both requests were met with a hard no. At this point, it became clear: Sonos had their chances and they've lost a once-devoted advocate.

So, I’ve made a painful decision. I’m selling all my Sonos equipment and even offloading my shares in the company. My decade-long advocacy for Sonos has come to an abrupt and disappointing end. As I transition to another system, one thing remains crystal clear: no brand, no matter how much nostalgia or trust it has built up, can rest on its laurels indefinitely. Sometimes, you just have to know when to move on.

I understand where you’re coming from. I really want to upgrade my rears from Sonos One to Era 300.

But if Sonos won’t even put a disclaimer or FAQ on the Arc so that buyers can know about the potential problem with Dolby MAT sources, how can I trust them to buy more equipment?

Product mistakes happen. However, when I’ve had an affected Apple product (widespread MacBook mainboard problem back in the day) or Microsoft product (red ring of death), there was public communication and they offered repair or replacement programs to make it right. That’s part of the reason I continue to buy Apple and Microsoft hardware.