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PhilG64
Contributor I
January 15, 2021

Sonos Arc loses connection to my Samsung Frame TV (one connect system)

The ARC lose connection to the TV when I play music and then want to then return to the TV or sometimes when the TV is turned on. The only way to fix it has been to unplug TV, ARC and HDMI cable.  Is there a permanent fix to this issue as I have seen multiple threads similar to mine, and not only for Samsung TV’s.

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2 replies

Mark P
Mark P
Retired Sonos Staff
January 15, 2021

Hi @PhilG64.

Welcome, thank you for reaching out to Sonos Community, We appreciate your time and effort in posting your concern here in our community.

 Can you submit a diagnostic report from your Sonos system and reply back with your confirmation number?

If you need help with any other information, please be sure to let us know.

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PhilG64Author
Contributor I
January 19, 2021

Hi Mark,

thank you. Confirmation number for diagnostic is 

1999146260.

regards

phil

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