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Question

Sonos ARC false triggering

  • 30 May 2024
  • 2 replies
  • 50 views

I have a issue where my ARC keeps being false triggering when “Alexa” is not said.

I have searched the community and found similar posts but one of them said the fix was to turn off Alexa but I don’t think this really fixes the issue. Another post I saw said there was a hardware issue and replacement units were sent out but I can’t find this post.

Does anyone have this issue and know of an actual fix, not just turning the feature off? I have kept it up to date but still have the issue. I had it happen 7 times in about 20 mins today so this led me to post. 
 

I have pics of the Alexa app showing the triggers and also logged a diagnostic if Sonos want to check on this. It’s on version 16.2.

 

Thanks for in advance.

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2 replies

R
Userlevel 7
Badge +15

It might be frustrating to read, but have you tried turning the Arc off at the wall, leave for 30 secs, then back on again? 

S

Thanks for the reply.

 

I will have done a number of times in the last few months. I got a new TV about 2 months ago so it would have been off while moving cleaning etc for new TV. 
 

I have switched it off again and will power back on a bit later to try again but not sure this will fix. 

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