Sonos Arc extremely poor dialogue levels VS Music and Action

I just purchased Sonos Arc and Sonus Sub. Look like I have make the biggest regret purchasing these. Dialogue sound is so so so poor. I have tried changing so many combinations of settings and the dialogue is still extremely poor!

My denon and polk audio combo is much much better in sound at 1/3 of the cost of Sonos.

 

Which settings/combinations have you tried?

Same problem.

I am very unhappy with the dialogue performance.

I wish there was a solution.

I appreciate we may each hear some things ‘differently’, there may already be a solution to this, but that depends on what is/isn’t being heard and the troubleshooting that has actually been undertaken so far with the various options currently available in the App and the local environment🤔?

Hi Ken

I appreciate your support. Unfortunatly I am pretty certain I tried all possible solutions already.

I own a Arc, Sub and 2 Ones SL. Driven from TV with eArc.

Did TruePlay with Iphone 12 Pro.

Mids are generally washed out. Not present. Like there is a frequency hump in the 300-600 Hz range.

It seams the only solution is to move from Arc to the Beam Gen 2 as others have done and reported a significant imporvement.

The current EQ options in the App cannot fix this and the speach improvment is already on.

To really fix this, there would be a mids EQ option required in the 300-600 Hz range.

It also does not help that there is a True-Play lottery with different IOS devices giving clearly audible different results. It seems that Iphone SE 2020 give the best results.

This can only be fixed with further Software control.

Regards, Michael

It’s not currently clear which TV (make/model) it is that you’re using with the Arc, so that the Sonos Staff can perhaps better understand the issue. They could then maybe go onto test the issue for themselves aswell?

It’s perhaps also worth submitting a Diagnostic Report I think, and making a note of its reference back here and maybe speak direct with the Support desk, via this LINK, to make them fully aware of your concerns and to hopefully get the matter resolved. 

Hello

My TV is the Sony 80J Series OLED 2021 (77 Inch).

I will submit a diagnostic report, considering even doing a few.

What really is strange is that I get different results in True Play process:

I have used:

• Iphone 8 Plus
• Iphone SE
• Iphone 12 max

Although I would assume that Sonos has calibrated the microphones of each (microphone profiling), the results are indeed different. How can that be?

I paid close attention to how I walked the room. That’s what I referred to above as “True Play Lottery”.

Is the recommendation such that I do many True Play runs until I like the result?

Very strange.

If it was an Apple TV 4K, it might have been this issue: 

Brought an ARC and sub. Not at all impressed with the voice clarity. Performed the trueplay tuning but nothing improved. Everyone in our household complain about the same thing. I listened to the bose 900 and voice quality is crisp and music has more details. I am planning to return this.

I'm getting the same problem, constantly changing the volume to suit quiet dialogue and very loud music/effects. I'm using a new Samsung qe55q95t TV along with arc, sub and surround play 1's. TV is fine and iplayer but amazon prime and Netflix really suffer from this quiet dialogue. Nothing constructive suggested by Sonos help as of yet. I have a playbar and sub in another room and that is fine. Someone at Sonos needs to look into this problem urgently!