Sonos Arc Error 30 and error 1000 update error

13 replies
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Since Friday 6th a new update has been available for the Sonos Arc but it always fails with the error code 30 or 1000

I am located in Japan and other customers from Japan seem to experience the same thing for one week without any result.

Support is not helpful and I tried everything from other topics and support pages

https://en.community.sonos.com/topic/show?tid=6897049&fid=229129

https://support.sonos.com/article/error-30-when-updating-sonos#

I can not update my Sonos Arc, and so I can not link back by surround speakers.

Sonos support is terrible and it is a shame that simple thing as updating a device should be seamless.

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L

leoleoleoAnswer

Contributor I

@Gero I could successfully run the update after setting up a VPN on my router and connect to the US. My surround speakers are now working back

@Corry P Sonos should fix this ASAP since the root cause is known

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X

XT14

Trending Lyricist I

Hi @leoleoleo & @Gero

We have identified and issue and are investigating. Thanks for reporting. I have no estimate for when a fix will be implemented, but I will notify you here when it is.

I hope this helps.

Hope so. Took a week off this week and was looking forward to relaxing and streaming some movies, but due to this software mess up, it’s either doing it using TV speakers or hoping it gets fixed in a couple days. First world problem I know, but for the thousands of $$ invested over the years, quite annoying that the speakers can’t even connect.

R

rm425

Lyricist III

Did you all observe any progress on this issue?

R

rm425

Lyricist III

Did you all observe any progress on this issue?

FYI:
I myself updated the firmware to v16.3 on Sunday and it seemed that this issue was gone.