Sonos ARC disconnected from Samsung TV

13 replies
1590 views

Sonos ARC (+sub + two SLs) has disconnected from Samsung TV (model QA65Q60TA) after 10 months of no issues, and I haven’t been able to figure out how to fix this.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

AirgetlamAnswer

Hmmm. Not the “easy” answer then. There’s 2 possibilities in my mind.

1) the TV isn’t actually sending a CEC (HDMI ARC) signal to the Sonos Arc, which means double checking all the options on the TV and devices feeding the TV to make sure that an update to the respective systems didn’t change something without your knowledge, such as the format being sent (could be something the Sonos can’t interpret),

and 2) that something’s actually broken / fried in the Sonos so that it works with streamed music, but isn’t capable of receiving the signal. The best way to track that down is to submit a diagnostic from the controller app while it can see the Arc, and contact Sonos with that diagnostic. They’d be able to read the data and confirm whether or not there’s something wrong in the Sonos. By the way, I give this about a 1% or lower chance, it seems like the other potential is much higher.

Oh, there’s also the possibility of a “broken” HDMI cable between the TV and the Sonos. It’s certainly worth trying another cable. The ARC channel is carried on separate pins than the normal audio on HDMI, so it’s not as easy as just plugging the cable in to the TV directly, you’d end up testing another set of pin connections.

Bruce

Show previous replies

K

kingroloAuthor

Contributor I

Well, whaddayaknow: replaced the HDMI cable and it’s all up and running again.

This avoids having to try and understand the other options, which pleases me no end :slight_smile: .

Thanks @Airgetlam and @buzz - your assistance is heaps appreciated!

buzz

Grand Maestro

kingrolo,

Anal person that I can be, I would restore the ‘bad’ cable to confirm that it is defective.

H

halenandrisons

Lyricist I

Hmmm. Not the “easy” answer then. There’s 2 possibilities in my mind.

1) the TV isn’t actually sending a CEC (HDMI ARC) signal to the Sonos Arc, which means double checking all the options on the TV and devices feeding the TV to make sure that an update to the respective systems didn’t change something without your knowledge, such as the format being sent (could be something the Sonos can’t interpret),

and 2) that something’s actually broken / fried in the Sonos so that it works with streamed music, but isn’t capable of receiving the signal. The best way to track that down is to submit a diagnostic from the controller app while it can see the Arc, and contact Sonos with that diagnostic. They’d be able to read the data and confirm whether or not there’s something wrong in the Sonos. By the way, I give this about a 1% or lower chance, it seems like the other potential is much higher.

Oh, there’s also the possibility of a “broken” HDMI cable between the TV and the Sonos. It’s certainly worth trying another cable. The ARC channel is carried on separate pins than the normal audio on HDMI, so it’s not as easy as just plugging the cable in to the TV directly, you’d end up testing another set of pin connections.

wow, thanks man, it actually works for me.

Sign up

Login to the community