Sonos Arc

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I have had a Sonos Move for a year now and have had no problems with it. I have just bought a Sonos Arc and after trying multiple different ways of connecting it to my system & Sony TV, I can’t seem to get it connected. If anyone has had similar issues and resolved them I'd appreciate any help.

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Bumper

I have had a Sonos Move for a year now and have had no problems with it. I have just bought a Sonos Arc and after trying multiple different ways of connecting it to my system & Sony TV, I can’t seem to get it connected. If anyone has had similar issues and resolved them I'd appreciate any help.

If the app is the hangup, you might need to wait for Sonos to fix it in a month or two.

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GuitarSuperstar

Lead Maestro

Make sure you have Bravia Sync enabled in the TV settings and run TV Setup in the Sonos app.

"Receive with simplicity everything that happens to you." - Rashi

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Tony170Author

Contributor I

Hi - Bravia Sync won't turnoff and where is the tv set up in the app as I can't find it

G

GuitarSuperstar

Lead Maestro

Hi - Bravia Sync won't turnoff and where is the tv set up in the app as I can't find it

Disconnect the Arc’s HDMI cable from the TV. In the Sonos App, go to System Settings (gear icon) and select the room associated with the Arc. Scroll down to the “Home Theater” section and choose “TV Setup”. Follow the instructions.

"Receive with simplicity everything that happens to you." - Rashi

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Tony170Author

Contributor I

Thanks for this but the app doesn’t even show the room choice

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GuitarSuperstar

Lead Maestro

Thanks for this but the app doesn’t even show the room choice

Have you added the Arc to your system yet? Do you see the Arc anywhere in the Sonos app under System Settings?

"Receive with simplicity everything that happens to you." - Rashi

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Tony170Author

Contributor I

Yes the app shows my arc and I can go through the process of setting it up but it can’t find my internet and tries to connect through Sonos’s temporary internet. It then plays a few chimes and notes and states it is finalising the connection then says there's a problem and to try again. I’ve tried different HDMI cables as advised by PC World but that didbn’t work either.

G

GuitarSuperstar

Lead Maestro

Yes the app shows my arc and I can go through the process of setting it up but it can’t find my internet and tries to connect through Sonos’s temporary internet. It then plays a few chimes and notes and states it is finalising the connection then says there's a problem and to try again. I’ve tried different HDMI cables as advised by PC World but that didbn’t work either.

Don’t worry about the HDMI connection to your TV right now. Just focus on getting the Arc added to your system. Are you able to temporarily wire the Arc to your router with an ethernet cable just for the setup process?

"Receive with simplicity everything that happens to you." - Rashi