Contributor I

[Solved] Sub disconnects from Arc frequently

Forum|Forum|2 years ago
July 29, 2024
25 replies
1000 views

Setup: Arc, Sub Gen 3, 2x One SL surrounds. All on wifi. Router about 25’ away from Arc. Sub about 2’ away from Arc. Surrounds about 12’ away from Arc. Router is configured with one SSID available in 2.4 or 5 ghz. Router system is Asus: one primary and two wifi-mesh nodes. Throughout my house, about 8 other Sonos speakers (mostly era 100).

Issue: Configuration was working fine until the new app release in May or so (don’t remember exactly when I updated). After that, the sub kept disappearing from the app and network and the surrounds would show up as connected, but then not operate (i.e., no sound comes through them).

Solution: Ran ethernet wire from router to Arc. Everything’s been working perfectly since.

Although I don’t believe this is a “good” solution, it certainly seems to have fixed the problem.

I believe Sonos needs to fix this more broadly though - part of the value proposition of Sonos (for me) is how well they work over wireless connections. I’m obviously not the only person who experienced this.

Note: This same issue was raised and addressed in another thread here - but it was closed for comments, so I couldn’t add anything other than a thumbs up.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Craig L

Sonos Staff

Hi @SoundAndFury , thanks for your post!

Its good to hear that you were able to find a solution and we appreciate you sharing this step which could potentially help others. For the majority of customers it is indeed possible to have all the home theater components on a wireless connection, the issue you report could be related to the specific network set up and how Sonos interacts with it. While I’m not aware of any widespread issues of this nature being tracked at the moment, if you have time it may be worth reaching out to our technical support who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

Help others find useful content by clicking the like button and selecting the best answer to your question

S

SoundAndFuryAuthor

Contributor I

Hi Craig
I spent a long time with your technical support team on this before I ran an Ethernet cable (which I resisted doing - and defeats the purpose of the Sonos value proposition for me).
Their advice was that it would not work without the wired connection.

H

hilander911

Lyricist III

I have the exact same issue. Everything was working fine until the last Sonos App update however since the last Asus firmware update also happened in May, I am told the issue is with the Asus router rather than the Sonos App…. I know.

Since I can’t run an ethernet cable directly to the Arc, I will try to run an AIMesh network with an old Asus router I have and see if connecting it to the Arc to it via cable can serve as a workaround untill Sonos fix the app.

S

SoundAndFuryAuthor

Contributor I

I have the exact same issue. Everything was working fine until the last Sonos App update however since the last Asus firmware update also happened in May, I am told the issue is with the Asus router rather than the Sonos App…. I know.

Since I can’t run an ethernet cable directly to the Arc, I will try to run an AIMesh network with an old Asus router I have and see if connecting it to the Arc to it via cable can serve as a workaround untill Sonos fix the app.

That’s a very creative idea. Please let us know if that addresses the issue.

H

hilander911

Lyricist III

It does not, the Sonos app is a total gong show, it finds the components, starts the process to add them and then craps out.

S

SoundAndFuryAuthor

Contributor I

It does not, the Sonos app is a total gong show, it finds the components, starts the process to add them and then craps out.

That's not surprising. I believe the Ethernet connection must come from the primary node only.
It’s BS, but as an experiment would you be open to testing with a non-asus mesh system?

H

hilander911

Lyricist III

I could test with a non-Asus router but getting a comparable high-end router would set me back $600 or more. I prefer Asus routers, and I rather spend that money on a non-Sonos surround system given the way things are going. There’s no guarantee future software updates won't break the system anyway.

S

SoundAndFuryAuthor

Contributor I

I could test with a non-Asus router but getting a comparable high-end router would set me back $600 or more. I prefer Asus routers, and I rather spend that money on a non-Sonos surround system given the way things are going. There’s no guarantee future software updates won't break the system anyway.

As a long-time (and current) Asus user, I totally agree.

Was just interested to know if it actually turns out to be an Asus-related issue or not.

I’m with you, I’m just lucky that I was able to run a cable.

H

hilander911

Lyricist III

We should not accept this as “an Asus issue”. It is obvious Sonos rushed the new app with some major changes to the market without proper testing. They had 3 months to figure out the issues, and if it is indeed a router issue, identify which setting/firmware version/etc. is the culprit. I also don’t believe these issues are isolated to Asus routers only?

H

hilander911

Lyricist III

Update, I downgraded my Asus router to last year’s firmware and no change, the Sonos app is as buggy as ever, perhaps even more.

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