Skip to main content
MrPeebs76
Contributor I
November 28, 2023
Answered

Sky Q and Beam issues

Hi, I've got Sky Q and a Sonos beam with a 5 and its been working fine for ages, yesterday I bought a another 5 to pair up with the existing set up but now my satellite signal has disappeared. (I can still access Netflix & recordings, just not live TV) Looking online it looks like other people have had issues with SkyQ/Sonos.
Has anyone else had issues and managed to solve them?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Corry P
Corry PAnswer
Sonos Staff
November 29, 2023

Hi @MrPeebs76 

Welcome to the Sonos Community!

I’ve often come across situations where Sky Q boxes negatively affect Sonos systems, but not the other way around.

I recommend you unplug your Sky Q box from power for a minute. If you have a Sky router, the Sky Q box will be repeating the WiFi signal, but if a Sonos speaker connects to it, it can cause problems (for Sonos). Rebooting the Sky Q, if the Sonos speaker is connecting to it, will force the speakers to connect to the router's WiFi. In addition, the issue is more likely to do with the Sky Q box alone, and the reboot may help it.

Failing that, please contact Sky, as I simply don’t see how the reported issue could relate to Sonos (or any other of your WiFi devices, for that matter) in any way.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
View in thread

1 reply

Corry P
Corry PAnswer
Sonos Staff
November 29, 2023

Hi @MrPeebs76 

Welcome to the Sonos Community!

I’ve often come across situations where Sky Q boxes negatively affect Sonos systems, but not the other way around.

I recommend you unplug your Sky Q box from power for a minute. If you have a Sky router, the Sky Q box will be repeating the WiFi signal, but if a Sonos speaker connects to it, it can cause problems (for Sonos). Rebooting the Sky Q, if the Sonos speaker is connecting to it, will force the speakers to connect to the router's WiFi. In addition, the issue is more likely to do with the Sky Q box alone, and the reboot may help it.

Failing that, please contact Sky, as I simply don’t see how the reported issue could relate to Sonos (or any other of your WiFi devices, for that matter) in any way.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    Terms & ConditionsAccessibility statement