Skip to main content
Forcefire
Contributor I
July 6, 2026

Settings for my Sonos Arc

Hello,

I’m hoping someone can help me ensure I get the settings right on my setup. The reason for this is my Sonos Arc keeps cutting out, this causes my TV to switch to TV Speakers then back to the Sonos Arc and its driving me nuts when trying to enjoy TV. Also sometimes I will start watching TV but the Sonos will not engage and so the TV Speakers are used, I have to turn off the Arc at the plug then turn it back on to get the Sonos to take control of the audio output.

I have a Sony XR-55A95K Bravia 4K VH21 and a Apple TV 4K (A2843 + 128GB) running TVOS 26.5. All connected via HDMI Cables (Apple TV --> TV & TV ( HDMI® eARC port)--> Sonos Arc).

I have replaced the HDMI cables to remove the possibility of a faulty HDMI cable causing the issue, the Arc is connected to the internet via Wi-Fi and my Apple TV is connected via Cat 6 Ethernet cable.

I’ve also factory restored my TV but no difference and even re-set the TV and didn’t connected it to the internet or setup and ‘Smart’ features but nothing changed. Even factory restored the Apple TV box but again, no difference.

Can someone please help, is there any setting that needs to be enabled/disabled to stop this drop out? If I can’t stop the Sonos arc doing this then I will have to find a new soundbar setup which will be a shame as I have a Arc, 2 Era 300 and a mini sub.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

14 replies

Show previous replies
ForcefireAuthor
Contributor I
July 8, 2026

I have already ordered a new Sonos HDMI cable, the dog ate it as it was on the floor when I moved my TV, lol.. The TV and Sonos ARC are now wall mounted.

I didn’t know about the Active HDMI Optical cable, I have been looking on Amazon and will look at getting one as the 6m HDMI cable currently was a quick buy on Amazon (same day) when I moved the TV and realised I needed a longer cable.

I’m going to look on the Apple support forum and Sony Forum to see if anyone has posted settings to enable/disable as I do suspect it might be the issue that I haven’t got the settings correctly setup, lol..

Thank you folks for posting, as a old git who grew up in the non-digital age (yes I had to change the TV manually) its nice to learn new things. 

106rallye
106rallye
July 8, 2026

Did the cutting out indeed start after you moved the TV?

    ForcefireAuthor
    Contributor I
    July 8, 2026

    Did the cutting out indeed start after you moved the TV?

    actually, yes it did. I never thought about it but it started after I needed the longer 6m cable.

    I’ve done some more research regarding the longer HDMI cable, 6m is pushing the limits for a “stable” connection so I found that RUIPRO is the best for longer HDMI cables so I ordered the RUIPRO 8K Fiber Optic HDMI Cable 48Gbps 8K60Hz 4K120Hz Dynamic HDR eARC HDCP2.2/2.3 as it was in the sale, lol..

    I’m going to use the original Sonos HDMI cable from the TV (eARC port) to the Sonos ARC soundbar and the RUIPRO from my Apple Box to my TV and see how that goes for a couple of weeks then post an update to keep you all updated.

      ForcefireAuthor
      Contributor I
      July 17, 2026

      Hey all,

      Just a quick update as promised… So far so good, I’ve not had a single drop out so here is what I did.

      On advice given I connected my TV to the internet to ensure any updates are installed when released, there was no updates however the advice was good. I’m also ensuring that any updates for the Sonos Arc are installed when released too.

      I also purchased the Sonos HDMI cable direct from Sonos as advised and installed it between my TV and Sonos ARC and ensured the cable is connected to the eARC port on my TV and ensured it was active/enable within the TV Settings.

      I then purchased the RUIPRO HDMI cable and installed that between my Apple Box and TV, then ensured my TV was set to use the Audio system and not TV Speakers was enabled and that Apple settings were set to Auto/default to let the Apple TV box manage the audio.

      I’m hoping this will be a final fix and want to say thank you to all of you how reached out and offered help/advice.

        Terms & ConditionsAccessibility statement