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philmor
Contributor I
November 21, 2023
Answered

samsung TV remote

Only some functions work on my Samsung TV remote after installing my new Sonos Arc doundbar, Subwoofer (gen 3) and two Era 100.  I can control the volume, TV settings, start Netflix, Prime from the TV remote; however I cannot change channels or bring up the TV guide.

Pls advise.

Thx

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Ken_Griffiths
Ken_GriffithsAnswer
November 22, 2023

The Samsung TV remote worked perfectly until the SONOS ARC was installed, hence not a TV issue.  In fact last night I unplugged everything (power and HDMI) cables.  The TV was turned on without the ARC soundbar connected and the Samsung TV remote totally worked.  Then as soon as I connected the SONOS soundbar I lost the capability to change channels, the TV remote control can still change the volume though on the soundbar

I am personally stumped at to why attaching any soundbar to any TV would stop its remote changing the TV channels, so you are perhaps best to speak with both Samsung and Sonos Support Staff and see if they can assist you, rather than posting here to the Sonos ‘user’ community.

To help get you started, it maybe best for you to go onto reproduce the issue and submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to resolve the matter. 

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buzz
buzz
Grand Maestro
November 23, 2023

I think a CEC blocker installed between TV and ARC would help. Also, if you can find the option on your TV, experiment with enabling and disabling RS-232 control. In your setup RS-232 is meaningless, but I’ve seen some reports complaining that it’s setting can cause trouble on some SAMSUNG’s.

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