Samsung Series 6 TV won't turn on with Sonos Beam

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My Samsung Series 6 television won’t reliably turn on when connected to my Sonos Bean via HDMI-ARC. After powering off the television, the tv’s red indicator light remains solid (normal operation mode) for around 2 to 3 minutes, then it begins flashing intermittently (i.e., tv has discovered a “fault”). When the tv is in this mode, it visibly blinks when pressing the Samsung remote’s power button, but does not power on until the 5th or 6th time pressing the power button. This has been going on for some time, but I’m just now to the point of seeking help from the Sonos Community.

A little history: I have searched the Sonos and Samsung forums for answers. I’ve found similar user issues, but no solution that works for me permanently...or for other users aside from full replacement or major equipment swap out. Chains like this (

) are closed, but don’t actually solve the problem as fully described. I have contacted Samsung customer support. They offered no solutions aside from referring me to a repair shop (outside their network) that has gone out of business. The tv’s warranty is expired, so they won’t offer a replacement. Sonos customer support went through the normal troubleshooting, then suggested I put painter’s tape over the infrared sensor on the Beam. The logic is that this tape will dampen the Beam’s IR signal and prevent it from interfering with the tv’s signal (the Samsung remote uses infrared, not radio signal).

I am really out of ideas here. It seems like such a silly problem (“My tv won’t turn on when I want it to”). But at the same time, Samsung is the most popular tv manufacturer for the US (far as I know), so I figured there would be similar issues reported and, therefore, solutions available. Open to anyone’s ideas, etc. Thanks in advance.

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Jamie AAnswer

Sonos Staff

Hi @CressyE,

Thanks for testing all that and for submitting the diagnostics. I’ve had a loot through and don’t see any specific errors between the TV and the Sonos Beam. I have extra steps but they do require extra equipment that isn’t the Beam or TV, so let me know if these aren’t possible for you.

Have you tested with a different device connected to the HDMI-ARC port on the TV instead of the Beam? It would be interesting to know if other devices are causing the TV to enter fault mode too. If you don’t have another device, do you still have the Optical Adaptor that came with the Beam? If you do, plug that into the optical port on your TV and try to replicate the issue. I would also suggest trying to connect the Beam to a different TV you have and see if the Beam causing issues with your other TV.

You mentioned that sometimes it still takes 2-3 button presses to turn the TV on even without the faul indicator, so it’s definitely worth trying a different TV remote if you have another sitting around. We have a guild for setting up a TV remote with Sonos here.

If you can perform any of the above, please let me know the results. If not, then I would recommend reaching back out to our support team for further assistance, letting them know what you have performed in this thread.

I hope this helps!

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Jamie A

Sonos Staff

Hi @CressyE,

After the troubleshooting steps performed, I’m inclined to believe that the fault lies with the TV rather than with the Beam.

You mentioned that leaving the TV on standby for a few minutes causes it to need 2-3 presses of the power-on button to turn on. If TV won't turn on immediately when nothing is connected to it, then that makes it clear that the TV is at fault, fault indicator or not.

As @Airgetlam said previously, the TV has no idea what is connected or if something is connected via optical, as it is one-way communication. If the TV is entering fault mode when it has an optical connection, then any device would cause this.

If you’ve tried the Beam with a different TV and it also enters fault mode, then reach out to our support team to discuss with them, as you’d likely need a replacement if that’s the case. If it doesn’t, then I would recommend trying a TV firmware update if you haven’t already, as that’s likely the only solution to resolving this issue. If that doesn’t help, then my only other suggestion would be to replace the TV.

I hope this helps.

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CressyEAuthor

Contributor I

Thanks, @Jamie A

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