Contributor I

samsung remote + sonos arconly turnig volume down while tv sound

18 replies
729 views

Hi,

i recently bought my Sonos stuff and have serious issue with tv remote and Arc soundbar.

I programmed my remote without any issues (immidietly) but while sound input “Tv” only volume down is working (no volume up and mute).

on Spotify and sonos radio everything works well.

can you support?

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E

espandfulAuthor

Contributor I

It is not working at the same time.

sonos software “knows” what to do.

despite both options on it is working only once, like it should

Ken_Griffiths

It is not working at the same time.

sonos software “knows” what to do.

despite both options on it is working only once, like it should

…or it could be the case that one command is cancelling out the other, especially if your TV ‘mute’ on your remote behaves like a toggle button.

…No harm in trying these things.

M

Mattybdc

Lyricist II

I'm also having this issue with my Arc. I've tried two different remotes and disconnected my TV to make sure it wasn't interfering.

Ken_Griffiths

I'm also having this issue with my Arc. I've tried two different remotes and disconnected my TV to make sure it wasn't interfering.

Have you tried switching off the IR Receiver in the Arc’s room settings to see what happens in that case? That’s assuming you’re using CEC over HDMI to control the volume in this instance.

M

Mattybdc

Lyricist II

Thanks Ken, I think it's actually related to the weird thing you pointed out 2 years ago...it won't do volume up if there's no signal in. Seems like a weird "feature" but it does seem to work reliably when there's a signal. Now to figure out why the HDMI switch isn't always sending signal!

Ken_Griffiths

Thanks Ken, I think it's actually related to the weird thing you pointed out 2 years ago...it won't do volume up if there's no signal in. Seems like a weird "feature" but it does seem to work reliably when there's a signal. Now to figure out why the HDMI switch isn't always sending signal!

Ah that’s to stop the TV audio being raised and suddenly blasting out if you accidentally sit on the TV remote etc. whilst the TV is powered off.👍

L

llamahunter

Contributor I

Thanks Ken, I think it's actually related to the weird thing you pointed out 2 years ago...it won't do volume up if there's no signal in. Seems like a weird "feature" but it does seem to work reliably when there's a signal. Now to figure out why the HDMI switch isn't always sending signal!

I think you cannot in fact _train_ the sonos bar to respond to volume up if there is no audio playing through the bar. It will just and only do volume down, even if later there is audio coming through.

tl;dr- make sure their is sound playing through the bar _while_ you are doing IR remote training.

M

Mattybdc

Lyricist II

Yeah thanks, not a training issue in my case but good flag. Seems to be an issue where my HDMI switch (u9) either stops sending audio or sends something malformed and the Arc stops detecting an input. Working with the switch tech support now.

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