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samsung q90r tv earc update

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hi there this is my 1st post i currently own a sonos arc 2 one sl and sonos sub i also have a samsung qled q90r 2019 model tv and this tv has been promised earc update for almost 2 years now

well today the update for the tv came in version number 1387.1 however now when i turn on the earc mode which wasnt there before from off to auto my sonos will not produce any sound at all until i switch it back off,

on a seperate tv thread other users with samsung soundbars and various av receivers like yamaha and such all can turn this option on and benefit from the earc features

however those of us on the same forum with sonos sound systems can get nothing so far could this please be looked into with an update and if anything needs trialed or tested i am up for doing so thanks

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Corry PAnswer

Sonos Staff

Hi @daryld1988

Welcome to the Sonos Community!

Have you tried unplugging the TV from power for at least a couple of minutes? If not, please try.

This does ring a bell as there was an issue some time ago whereby Samsung TVs with eARC enabled and Dolby Digital + (Atmos) playing would produce no sound through a Sonos Arc. Any TV firmware release after March fixes this issue however, though the information I have is that the fix was introduced in firmware version 1462.1, which makes it look like your TV is of a different enough skew that the firmware numbering is different.

If you’re able, please try playing lossless Atmos (or multichannel LPCM) rather than Dolby Digital +, to see if the pattern matches the now-fixed faulty behaviour from before.

If rebooting the TV did not work, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

Edit: Could you let me know the full model number of your TV please?

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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daryld1988Author

Trending Lyricist I

quite dissapointed in sonos lack of effort in regards to fixing this for a system of this price pretty much left with a half working sound system atm

Airgetlam

Curious as to why this issue is only affecting this particular TV line, and not all the other TVs that the Arc is connected to. Is it really a Sonos issue at all? If it was, I’d think there would be reports across multiple types of TV sets.

What am I missing?

Bruce

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daryld1988Author

Trending Lyricist I

Curious as to why this issue is only affecting this particular TV line, and not all the other TVs that the Arc is connected to. Is it really a Sonos issue at all? If it was, I’d think there would be reports across multiple types of TV sets.

What am I missing?

this tv only recently received a software update to enable earc support as it was originally a arc only tv i would rule sonos out of being the problem if it wasnt for the fact that on the tv owners forum all other users have reported it working with there various soundbars from samsung bose and yamaha and denon av receivers and such

plus if you type in sonos samsung earc into google its quite clear there is massive issues for some reasons for various other samsung models and sonos setups,

this is my 1st sonos setup and the 1st i have had to ask for help but the help hasnt been great at all and basically got a wait it out response in email from sonos development team after providing 4 or 5 different diagnostics to them not great service on a system of this cost

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Geoffa30

Contributor I

My Samsung Q90R and Sonos Arc have developed a similar problem today. Was working fine yesterday. Now I get a message saying my audio device is connected to a port that doesn’t support ARC. Please connect to HDMI3. I haven’t unplugged anything since last night and the Sonos Arc is still plugged into HDMI3. My TV is on firmware version 1385. Not sure whether my Sonos Arc has updated today. Is there a way of finding out?

Airgetlam

To my knowledge, there have been no updates to the Arc in the last 24 hours. In your case, I’d suggest two reboots, one of the TV by unplugging it from the wall for 3 minutes, and another reboot of the Arc itself, by unplugging it from power as well, for three minutes. If you can do them simultaneously, that’s great. If not, do the TV first, then the Arc.

Bruce

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Geoffa30

Contributor I

To my knowledge, there have been no updates to the Arc in the last 24 hours. In your case, I’d suggest two reboots, one of the TV by unplugging it from the wall for 3 minutes, and another reboot of the Arc itself, by unplugging it from power as well, for three minutes. If you can do them simultaneously, that’s great. If not, do the TV first, then the Arc.

Thank you. I’ve done this and all sorted. Very strange that it stopped working suddenly.

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Bailzlad

Lyricist I

Ok so I have just received my Sonos beam gen 2 today, will I not get the full Dolby Digital 5.1 surround sound then? I have connected two one's also for the surround.

When checking on Sonos app it's saying audio in Dolby digital 2.0?

Airgetlam

A Beam (gen 1 or gen 2) when connected via HDMI ARC, should receive whatever signal the TV is generating, and most often the full 5.1 signal. It will play 3.0 of those signals, unless you add a Sub for the .1, and a pair of surrounds for the other 2.

This is dependent on a couple of things. 1) the TV is capable of passing a signal properly (not all older TVs can) and 2) the source being watched on (or sent to) the TV is actually in a 5.1 state. For instance, in my area, lots of daytime TV is only in stereo, so the Beam would only play a stereo signal in that case.

Bruce

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Bailzlad

Lyricist I

A Beam (gen 1 or gen 2) when connected via HDMI ARC, should receive whatever signal the TV is generating, and most often the full 5.1 signal. It will play 3.0 of those signals, unless you add a Sub for the .1, and a pair of surrounds for the other 2.

This is dependent on a couple of things. 1) the TV is capable of passing a signal properly (not all older TVs can) and 2) the source being watched on (or sent to) the TV is actually in a 5.1 state. For instance, in my area, lots of daytime TV is only in stereo, so the Beam would only play a stereo signal in that case.

Ah ok, is there a channel or even Netflix programs I take it which support 5.1 that can check on I presume... If so il have a look on Netflix as sure seen 5.1 showing on it.

I presume I just need to check the details when watching on the Sonos app see what it's getting.

I have not got the supplied HDMI plugged into the Sonos beam as I needed a longer 5m cable and using one bought from eBay - HDMI Cable - Compatible to HDMI 2.0a/b/1.4a UHD Ultra HD 4K HDR 3D 1080p 2160p ARC TV LED.

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Bailzlad

Lyricist I

I've noticed that I can get Dolby Digital 5.1 when watching Netflix programs for example which is good, when on sky though it's saying Dolby Digital 2.0 is there a way to change this so it's 5.1?

When on PS5 it's saying Stero PCM 2.0

Does this mean that the TV should be capeable of do it ng 5.1 since Netflix is?

I'm a bit of a newbie to all this stuff and just want to make sure getting the best sound experience possible, I know been issues with eArc update on this TV but since mine can input on Netflix I assume it's fine?

Edit:

After checking I take it I'm not getting Dolby Atmos as that's better than the Dolby Digital 5.1, I don't know if it helps at all but changed the sky settings to Dolby Digital Plus which says needs to be on and sound hasn't gone but seems to be just certain channels that can support atmos from what see on sky website?

Il see if can download or watch something on sky which is Dolby Atmos enabled, I take it changes from Dolby Digital to something like Dolby Atmos 5.1.2 on Sonos app?

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