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FIELD VISION
Trending Lyricist I
November 1, 2023

SAMSUNG AND BEAM CONNECTION PROBLEM

  • November 1, 2023
  • 37 replies
  • 2800 views

I hope you can help.  I have my Sonos Beam (gen 2) hooked up to my Samsung TV. 

It has been working great for many months until now every time I turn off my TV and put it back on later the Sonos does not work and only the TV sound works. If I unplug the Sonos and plug it back in when the TV is on, it will find it and start working until I turn it off the tv again.

What can I do? I called Sonos and they told me to call Samsung. No one can help.

 

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    37 replies

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    reggert
    Lyricist III
    November 9, 2023

    No issues for the past few days @FIELD VISION, will check my TVs firmware when I have a chance. Thank you!

    orenhazan
    Enthusiast I
    November 9, 2023

    Yes, I have 1602.  So the last two days Sonos has been working. So this could be it...let’s hope. REGGERY are you also finding things are working better?

    yes it’s sure works better but not perfect and sometimes there is still a connection problem. but much better than before the update.

    reggert
    Lyricist III
    November 9, 2023

    @FIELD VISION I checked and I am now at firmware version 1602, haven't experienced any issues so maybe this is the solution.

    FIELD VISIONAuthor
    Trending Lyricist I
    November 10, 2023

    sorry everyone….it was not the update.  Things are back to being bad again. No Sonos!  What is going on?

    orenhazan
    Enthusiast I
    November 10, 2023

    I said from the beginning of this issue that the fix have to come from sonos because its start after the update to 15.8 frimware and in that time the tv remain in the same frimware.

    samsung can not fix this issue because she didn't cause this issue.

    i also have the sonos arc that connect to samsung tv and the arc don’t have any issue like the beam so it’s must be a frimware problem with the beam.

    more of that i took from a friend a beam 2 with 15.7 frimware and connect it to my samsung tv and everything work with no issue at all.

    what more proof is needed to convince sonos that the problem is with the frimware of the beam.

    I already gave up and i know that sonos not fix this issue because she does not mind I have already spoken to them dozens of times.

      Grove
      Lyricist I
      January 2, 2024

      Same issues with beam and sub woofer disconnecting constantly.  Sonos technical people stated they know the issue and working on a solution.  They don’t’ know when the fix will be.  Very frustrating!

      Airgetlam
      Airgetlam
      January 2, 2024

      It’s odd that this isn’t happening across all users. 

      Bruce
      FIELD VISIONAuthor
      Trending Lyricist I
      January 2, 2024

      True, I am not sure why all users don’t have the same problem. I tried everything. Nothing works. It worked great for 3 days then I put the TV on and I lost SONOS again. 

       

      Airgetlam
      Airgetlam
      January 2, 2024

      Did you call Sonos Support directly to discuss it? 

      When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

      Bruce
      FIELD VISIONAuthor
      Trending Lyricist I
      January 2, 2024

      Yes and after doing everything they said to do they said to call Samsung. Samsung said to call Sonos. 

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