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MrStevenYates
Contributor I
May 24, 2021

Rova - Skipping

Hello all

I have a sonos one and beam currently plugged in and I have several music services but Rova which is use to play my local radio station (also seems to be the only service that streams my local radio station) the music skips/ stops every half minute or so.

This only happens with this service as Spotify, tube in etc etc do not do it.

 

Has anyone had a similar issue?

Internet solutions are tricky as the internet is paid for my work so the provider has to change channels etc. All I can do is turn the router off and on again which I have done many times and doesn't resolve the issue. 

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14 replies

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MrStevenYatesAuthor
Contributor I
June 10, 2021

Diagnostics number 894445647

 

Thanks for the replies. Prefer email support however if this doesn't get back through to support then I will ring the number provided. 

Corry P
Corry P
Sonos Staff
June 11, 2021

Hi @MrStevenYates 

I see the errors - the logs are full of them. What I don’t see is a cause. I suspected there was some kind of issue with Rova or the station “The Breeze Hawke's bay”, but we were able to play it without issue in our own (quick) testing.

As your diagnostic is missing two speakers, I now suspect some kind of network issue. You could get in touch with our technical support team for some real-time troubleshooting. Given your lack of access to your router settings, however, I’m not sure how far this will get you with the station, but we may be able to get all 4 speakers online.

I recommend you follow @rosswells127 advice in regards to the station you are trying to play:

I agree that it is most likely a Rova issue.

Just FYI:

The Breeze (Wellington) is available on Sonos Radio. Same content as the HB station but Wellington based ads and weather. :(

Ross.

 

 

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Corry P
Corry P
Sonos Staff
June 11, 2021

Hi @MrStevenYates 

Just to update you, we have reported this issue to Rova.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    MrStevenYatesAuthor
    Contributor I
    June 11, 2021

    Thankyou.

    My diagnostic is missing 2 speakers I assume because I own 4 and have previously set up 4 but am currently only using and only have plugged in, 2 speakers.

     

    Thanks for passing it on to Rova. I do not think it is a network issue myself as all other services are rock solid and do not experience the same issue.

     

    Thanks again

    Steve 

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