Reproducible Playback Failure on Sonos Arc+Sub+Era300 with Apple Music Dolby Atmos Album

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I'm using Apple Music with a Sonos setup consisting of Arc + Sub + two Era 300 speakers.

When I play the following album, playback consistently halts mid-track, and the Sonos system becomes completely unresponsive—as if it's frozen. After a short while, it recovers as though it had rebooted.

https://music.apple.com/jp/album/tchaikovsky-the-sleeping-beauty-childrens-album-piano/1825381287
(Tchaikovsky: The Sleeping Beauty; Children's Album; Piano Sonata, Op. 80; Theme and Variations, Op. 19/6 – performed by Danil Trifonov)

If you're using Apple Music, could you try playing this album from the beginning and see if the issue occurs?(not via AirPlay, but directly from Sonos App) In my case, the problem happens 100% of the time, although the timing varies. It usually doesn't take long to reproduce.

There have been reports in this community of similar issues with Sonos + Apple Music—such as tracks skipping, audio dropouts, or playback stopping unexpectedly—and I believe this may be related.

From my experience, music encoded in Dolby Atmos tends to trigger these failures more easily. This album is in Dolby Atmos and features very short tracks (most of the early ones are under a minute), which I suspect creates an especially unstable playback scenario for Sonos systems.

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craigskiAnswer

Local Superstar

Report Apple Music playback issues on Sonos here:

https://www.apple.com/feedback/apple-music/

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CCCarlAuthor

Trending Lyricist I

@Stanley_4 @Mr. T

I understand what you're saying. Just updating the firmware might resolve the issue.

I simply wanted to provide an accurate account of my experience for anyone dealing with the same problem.

Stanley_4

Grand Maestro

Not a problem, pretty much any time a factory reset is mentioned someone will stick in a warning not to do it. Far too much bad advice or worse, regurgitated AI slop out there leading folks to grief.

It really sucks to have to tell someone that months of work building lists and configuration were lost due to an AI scraping up bad advice and passing it on. At least most humans recommending the factory reset will warn about the lost lists and configuration.

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