Answered

RAY sound bar making an alert/alarm sound

  • 18 November 2023
  • 3 replies
  • 71 views
B

My Ray sound bar is about one year old. It is connected to my TV. Recently it has been making a high pitched alarm/alert siren sound. The sound is deafening so I unplug it and that is the only way it stops. The sound goes off after close to an hour of using the sound bar, but it never did that before. It just started happening last week.

 

Please advise. 

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Best answer by Airgetlam 18 November 2023, 17:21

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3 replies

B

I have a diagnostic number if needed.

Airgetlam

I would call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

 

Bruce
Stanley_4
Userlevel 7
Badge +22

I have a diagnostic number if needed.

Only Sonos support folks can see the diagnostic data.

Please come back and let us know what was causing the noise!

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