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PipeCL
Trending Lyricist I
November 24, 2022
Answered

Problem with sonos beam gen 2 and tv q70t samsung

Hi, what's up? I have a TV Samsung q70t and a soundbar Sonos Beam Gen 2. I have a problem playing content Dolby atmos (Netflix, Amazon, HBO), the sound cuts out every 10 to 15 minutes, less than a second. Does anyone know how to fix this problem?

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GuitarSuperstarAnswer
Lead Maestro
November 24, 2022

Set the Digital Output Audio setting on your TV to Passthrough instead of Auto. If this doesn’t work, try disabling eARC in the TV settings.

"Receive with simplicity everything that happens to you." - Rashi
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10 replies

GuitarSuperstarAnswer
Lead Maestro
November 24, 2022

Set the Digital Output Audio setting on your TV to Passthrough instead of Auto. If this doesn’t work, try disabling eARC in the TV settings.

"Receive with simplicity everything that happens to you." - Rashi
PipeCLAuthor
Trending Lyricist I
December 8, 2022

I just found it to disable earc from the TV, doesn't this lower the audio quality?

GuitarSuperstar
Lead Maestro
December 8, 2022

I just found it to disable earc from the TV, doesn't this lower the audio quality?

It shouldn’t lower the quality if you are just using the TV’s native streaming apps.

"Receive with simplicity everything that happens to you." - Rashi
MightyMoose
Lyricist I
December 11, 2023

I'm having the same issue.  The suggestioned fix doesn't work for me.  I have tried all the suggested fixes to no avail.  It cuts out briefly every 30 minutes or so. Not horrible but still annoying.  It does it for all sources -PS5, Firestick and Rogers Ignite TV.

Any help would be appreciated.

MightyMoose
Lyricist I
December 11, 2023

I just realized there was an update to 15.10 around the same time this issue started so I'm thinking it has something to do with the update

Airgetlam
Airgetlam
December 11, 2023

Since it’s with Samsung TVs only, it’s a better bet that it wasn’t an issue with a Sonos update, but instead with a Samsung update to the way they handle CEC. 

Bruce
PipeCLAuthor
Trending Lyricist I
February 28, 2024
It's been a while and they still haven't solved the problem.
GuitarSuperstar
Lead Maestro
February 28, 2024
It's been a while and they still haven't solved the problem.

Did you set the Digital Output Audio setting on your TV to Passthrough and disable the eARC setting?

"Receive with simplicity everything that happens to you." - Rashi
106rallye
106rallye
February 28, 2024

Who’s “they”?

    PipeCLAuthor
    Trending Lyricist I
    February 28, 2024

    Who’s “they”?

    Sonos support

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