Contributor I

Answered

problem setting up

11 replies
263 views

I recently bought an Ultra + 2xEra 300 for my new home, I wall mounted the 300’s couple of weeks ago and added them to the Sonos app.. and played a bit of music through them waiting for the day (today) that I’d set up my TV and start up my Ultra.. I followed the start up instructions for the Ultra via the app WiFi connection TV connected via the HDMI arc then added it to my Living Room to join my 300’s. Turned on my TV sound coming from the Ultra but nothing from the 300’s even when I tick the yellow box for 300’s in the set up menu… Could someone be kind enough to let me know what I’m doing wrong.. sorry I’m new to the Sonos family Kind regards Anthony

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

G

GuitarSuperstarAnswer

Lead Maestro

If the Era 300s are currently set up as a stereo pair, you need to separate them as a stereo pair first:

https://support.sonos.com/en-us/article/separate-a-stereo-pair

Then under the Arc Ultra’s settings, select Set up Surrounds to add them as surrounds to the Arc Ultra:

https://support.sonos.com/en-us/article/add-surround-speakers-to-a-sonos-home-theater

"Receive with simplicity everything that happens to you." - Rashi

Stanley_4

Grand Maestro

Not sure exactly what you did.

You should have opened your Controller and seen the 300s in it.

Added the Arc Ultra to that system.

Unpaired the 300s if they were paired.

Added the left and right 300s to your Arc Ultra’s Room.

If nit what steps did you take?

S

Stockport RoverAuthor

Contributor I

Thanks for your reply Stanley, when I started the configuration of the Ultra I chose Living Room because that’s where left and right 300 are… but the Ultra is coming up Living Room 2 ?

G

GuitarSuperstar

Lead Maestro

Before you received the Arc Ultra, did you set the Era 300s up as a stereo pair in the Sonos app?

Do you want to now use the Era 300s as surround speakers with the Arc Ultra?

"Receive with simplicity everything that happens to you." - Rashi

S

Stockport RoverAuthor

Contributor I

Yes I did set the 300’s up alone.. but thought the introduction of the Ultra would automatically configure into a surround layout

G

GuitarSuperstarAnswer

Lead Maestro

If the Era 300s are currently set up as a stereo pair, you need to separate them as a stereo pair first:

https://support.sonos.com/en-us/article/separate-a-stereo-pair

Then under the Arc Ultra’s settings, select Set up Surrounds to add them as surrounds to the Arc Ultra:

https://support.sonos.com/en-us/article/add-surround-speakers-to-a-sonos-home-theater

"Receive with simplicity everything that happens to you." - Rashi

AjTrek1

I don’t know what you mean when you say you “thought the introduction of the Ultra would automatically configure into a surround layout” but it’s not quite that simple.

As long as the 300’s are set as individual rooms all you need do is go to the room with the Arc Ultra and select “setup surrounds”.
The app will see the 300’s and ask per speaker if you want to use the selected 300 as a surround.
Of course you select the “yes”option.
After the selections are made the app will play a tone through one of the 300’s while you face your TV and select the correct 300 (playing the tone) as either the left or right.
From than point the app/Arc Ultra finishes the surround setup.
The app even displays a graphic of the Arc Ultra and 300’s positioned as surrounds as a visual representation for ease of setup.

Question: Did you not follow the procedure I just referenced 🤔

Together Everyone Achieves More = T.E.A.M.

S

Stockport RoverAuthor

Contributor I

Thank you Guitar & AJ been fast asleep it’s 5am here… as soon as I get the opportunity sometime today (we are moving in today) I’ll do as you’ve suggested.. can’t wait to get settled in and enjoy 🤞🏼Thanks again for your help I’ll let you know how I get on

S

Stockport RoverAuthor

Contributor I

All done👍🏻Thank you guys, used the links on Guitars post and it worked a treat 😊

N

Nandone79

Lyricist I

I don’t know what you mean when you say you “thought the introduction of the Ultra would automatically configure into a surround layout” but it’s not quite that simple.

As long as the 300’s are set as individual rooms all you need do is go to the room with the Arc Ultra and select “setup surrounds”.
The app will see the 300’s and ask per speaker if you want to use the selected 300 as a surround.
Of course you select the “yes”option.
After the selections are made the app will play a tone through one of the 300’s while you face your TV and select the correct 300 (playing the tone) as either the left or right.
From than point the app/Arc Ultra finishes the surround setup.
The app even displays a graphic of the Arc Ultra and 300’s positioned as surrounds as a visual representation for ease of setup.

Question: Did you not follow the procedure I just referenced 🤔

Io ho fatto tutto con lo stesso sistema come hai detto, ma come si fa a ottimizzare poi il suono per la stanza? Non ci dovrebbe essere qualcosa? Grazie

I

igortxo

Lyricist I

I don’t know what you mean when you say you “thought the introduction of the Ultra would automatically configure into a surround layout” but it’s not quite that simple.

As long as the 300’s are set as individual rooms all you need do is go to the room with the Arc Ultra and select “setup surrounds”.
The app will see the 300’s and ask per speaker if you want to use the selected 300 as a surround.
Of course you select the “yes”option.
After the selections are made the app will play a tone through one of the 300’s while you face your TV and select the correct 300 (playing the tone) as either the left or right.
From than point the app/Arc Ultra finishes the surround setup.
The app even displays a graphic of the Arc Ultra and 300’s positioned as surrounds as a visual representation for ease of setup.

Question: Did you not follow the procedure I just referenced 🤔

Same problem with 2 Era300 to pair with Beam 2 gen soundbar. The problem is that the app dont recognize any of the Era to be available so no prompt is launched. I had two sonos one set as surrounds before, so I did it once 3 years ago. No clue how to resolve this problem now.

Show more replies

Sign up

Login to the community