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Monte03
Contributor II
October 5, 2022
Answered

Problem integrating sub mini in existing home theater setting

Hello,

I got yesterday my new sub mini and wanted to integrate it in my existing home theater setting consisting in a Playbase and 2 One SL.

After setting up the sub mini to my WiFi, it downloaded an new firmware but when i tried to integrate it via the Sonos app in my exisiting setting i got an error message, when i retried it, the picture showed now 2 sub minis in my system but i still got the same error message. When i play music, the sub is not working.

What can I do?

Thanks for your feedback

Best regards,

Marc

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    melvimbe
    melvimbeAnswer
    October 5, 2022

    Since the mini hasn’t been officially released yet, I doubt too many people have had a chance to setup, possibly get the same error message, and have found a solution.  Probably best to contact Sonos support for this case.

    Danny
    View in thread

    19 replies

    106rallye
    106rallye
    October 5, 2022

    What error message?

      Monte03Author
      Contributor II
      October 5, 2022

      What error message?

      That the sub-mini could not be integrated to the home theater setting consisting in the Playbase and the two ONE SL.

       

      Best regards

      melvimbe
      melvimbeAnswer
      October 5, 2022

      Since the mini hasn’t been officially released yet, I doubt too many people have had a chance to setup, possibly get the same error message, and have found a solution.  Probably best to contact Sonos support for this case.

      Danny
        Monte03Author
        Contributor II
        October 6, 2022

        Hello all,

        I did yesterday a complete reset of all my Sonos devices and after that it worked fine. Took me though 1 hour…

         

        Best regards

        Toby Mead
        Contributor I
        October 10, 2022

        Very disappointed with the long awaited sub!

        Went through set up, attached to system, wifi etc, then when i tried to link to Beam, it says error, check sub is connected and has power. All very frustrating. Sonos tech support brushed me off telling me it was my Rukus wifi (even though other beams in the house work fine & i’ve never had an issue).

        The sub showed up on my system for a short while, then changed to a question mark, then disappeared altogether. It’s just not staying connected to the system & falling down.

        Tried factory resets, resetting router, connecting ethernet to router. All failed & not a sound out of the sub!! 

        I have tried everything including a SONOS approved engineer (who said they had never seen this issue before) & cannot get my sub to link. I am sending it back & exchanging asking for another one to try (hoping its a faulty wireless card in the speaker). If that fails, refund & give up, all VERY disappointing. 😖

        Airgetlam
        Airgetlam
        October 10, 2022

        Can we assume you’ve read this FAQ?

        Bruce
        Toby Mead
        Contributor I
        October 10, 2022

        I have but it means nothing to a person trying to sep up a simple wireless speaker. 

        Ken_Griffiths
        Ken_Griffiths
        October 10, 2022

        I have but it means nothing to a person trying to sep up a simple wireless speaker. 

        Keeping things simple. Did you try the SonosNet suggestion, even just as a temporary measure, by wiring one of your Sonos devices (such as the Amp, or Beam) to the router, to see if that solved the issue?

        Toby Mead
        Contributor I
        October 10, 2022

        hi Ken. I tried the sub into the router but that didn't work. Even if that did work, the room with the TV and Beam don't have a hard cable to connect to the internet & i can’t get a cable there. The Beam is hard wired by HDMI to the TV (i’m only trying to get the sub connected to that), so i’m not trying to stream to the beam wirelessly. Thanks  

        Ken_Griffiths
        Ken_Griffiths
        October 10, 2022

        hi Ken. I tried the sub into the router but that didn't work. Even if that did work, the room with the TV and Beam don't have a hard cable to connect to the internet & i can’t get a cable there. The Beam is hard wired by HDMI to the TV (i’m only trying to get the sub connected to that), so i’m not trying to stream to the beam wirelessly. Thanks  

        How about your Amp can, you not wire that, just temporarily, to the router to see if that works? - note when you do, it’s sometimes helpful to reboot the setup to ensure it switches over to the SonosNet signal, but you can check this, as devices will show as WM:0 in the ‘About My System’ area of the Sonos App rather than WM:1 when they are using the SonosNet signal. I just think it’s worth a try.

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