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Contributor I
November 15, 2020
Question

pre-owned Playbase

I purchased a pre-owned Playbase that is associated with the previous owner’s email address and account.  How do I delete the ‘former owner’s info’ and connect with my Sonus account.

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2 replies

Smilja
November 15, 2020

@VeroBase, Reset the Playbase to factory settings, afterwards set it up under ‘Add Product’.

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
November 15, 2020

Factory reset it then use 'Add Product'.

https://support.sonos.com/s/article/1096?language=en_US