poor wifi signal on playbar

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Hi, I have a sonos home theatre system using a playbar, sub ans two play:1’s. It has been working fine for several years until last week when the playbar suddenly reports a weak connection to wifi causing the system to drop out.

I know the the wifi signal in my lounge is great everywhere and especially where the playar is as the tv, blueray and sky boxes have strong wifi connections. I’m suspicious that the playbar wifi receiver is failing so I have obtained a wifi repeater to make sure the platbar is getting a very strong signal. The playbar seems to prefer to connect to my router’s wifi rather than the repeater’s though. I find the sonos app really poor for configuration as it decides for itself what to connect to not giving the user any control. Any suggestion?

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Ken_GriffithsAnswer

@dwhite4245

As I said earlier, once you test these things, if you do still encounter issues, then go onto submit a diagnostic report and contact Sonos Support who may be able to say if there is an issue with the Playbar WiFi adapter. (Edit: The Playbar will need to be showing in the App when submitting the diagnostic - even cable it, if necessary).

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dwhite4245Author

Contributor I

Thanks Ken. Looking at About My System all six of my Sonos speakers (Play:1 ethernet connected to my router, Play:1 in the kitchen, Playbar + Sub + 2 Play:1 rears) show up as WM:0 (wired) even though only one device is actually wired to the router.

I’ll probably replace the Playbar soon as Sonos has an upgrade scheme offering 15% discount.

Thanks for all the help and I’ve learnt something new every day since this saga began.

Cheers, Dave.

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Ken_Griffiths

Thanks Ken. Looking at About My System all six of my Sonos speakers (Play:1 ethernet connected to my router, Play:1 in the kitchen, Playbar + Sub + 2 Play:1 rears) show up as WM:0 (wired) even though only one device is actually wired to the router.

I’ll probably replace the Playbar soon as Sonos has an upgrade scheme offering 15% discount.

Thanks for all the help and I’ve learnt something new every day since this saga began.

Cheers, Dave.

Yes, it only needs one Sonos product to be wired to (often) run ALL on SonosNet, what you’re seeing is correct and perfectly fine - it actually takes some of the load off your WiFi network - many users use/prefer this type of Sonos setup.👍

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