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Contributor I
Nov 29, 2025 3:53 AM UTC

playbar not working

Hi I was recently conned buying what I thought was a new Sonos soundbar on marketplace .. it looked like the box was unopened however a month later I opened it to find it doesn’t work .. it won’t power up . I know without looking it’s hard to tell if it’s worth trying to fix .. I’ve already lost $350 so don’t want to get hit up for that again . Should I just accept defeat ? Is it worth anything to anyone ? 

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6 replies

Stanley_4
Grand Maestro
Nov 29, 2025 4:52 AM UTC

Playbars are really old, haven't been sold new for years now.

Call Sonos support and ask, the call is free.

Other option is to sell on ebay for parts, maybe not worth the effort.

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buzz
Grand Maestro
Nov 29, 2025 5:59 AM UTC

Make sure that the power plug is fully seated in PLAYBAR’s socket.

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Triticale
Prodigy II
Nov 29, 2025 9:31 AM UTC

Hi I was recently conned buying what I thought was a new Sonos soundbar on marketplace .. it looked like the box was unopened however a month later I opened it to find it doesn’t work .. it won’t power up . I know without looking it’s hard to tell if it’s worth trying to fix .. I’ve already lost $350 so don’t want to get hit up for that again . Should I just accept defeat ? Is it worth anything to anyone ? 

What kind of marketplace do you use? Is there no warranty or return policy?

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MaxpdAuthor
Contributor I
Nov 29, 2025 6:59 PM UTC

Sorted , thanks all 

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Triticale
Prodigy II
Nov 29, 2025 8:02 PM UTC

Sorted , thanks all 

How?! Was it the power cable? 
let us know, perhaps it could help others. 

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Lyricist I
Dec 13, 2025 6:00 AM UTC

Sorted , thanks all 

How did you fix it??????????????

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