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beefybarn
Contributor I
May 31, 2020
Answered

Playbar incompatible S1

Hi

 

new to all this, have just brought a Sonos Playbar, downloaded the Sonos app but when I try to setup the bar after pressing the buttons on the side as requested I get a message saying 

Playbar incompatible

You need the modern Sonos app to set up your system using this product.

To add this modern product to your legacy app, set up a legacy product first then add Playbar.

 

I do not understand this as I am using the latest version of the app, any help appreciated as I am losing patience with this.

Thanks.

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John BAnswer
May 31, 2020

You have bought a Playbar from someone who was in a Sonos Beta program.  It should work when Sonos launch S2 on 8 June, but not before.  Do you have other Sonos speakers already?

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beefybarnAuthor
Contributor I
May 31, 2020

Well set the 2 one’s up and very happy with the sound, just waiting to get the full effect of surround with the Playbar now.

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