Persistent surround sound drop outs

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Whatever I do, I seem to get random surround speaker dropouts.

These last a few seconds, occurring maybe every few minutes - whether I’m on TV audio or Sonos Sound System Radio which I assume rules out any TV related issues.

I’m running an Arc Ultra with a Gen 3 sub and two Ones for surround. The TV Is a 5 year old LG. Having started with a totally wireless setup, I’m currently trying the Ultra, the sub and the TV hardwired to the router, which is only about 3-4 metres from the Ones. All software is showing as updated. And I’ve lost count of the reboots performed.

So, what can I try next? Is it somehow an unresolved wifi issue between the Arc and the others, or could it be a gremlin in the actual Ultra, or…?

I’m stumped, frustrated and right out of ideas! Any suggestions much appreciated.

Thanks all.

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AirgetlamAnswer

What did Sonos Support say, when you called in?

My suspicion is some sort of disconnect between your soundbar, and the connected surrounds. While you seem to have wired the soundbar, I hope you haven’t turned off the WiFi on it, it’s the normal way it communicates with the surrounds, via a ‘hidden’ 5 GHz channel. They normally don’t connect directly to your router.

Have you checked for sources of potential 5Ghz, or any other type of WiFi interference? Have you turned off the radio in any of these speakers?

Bruce

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9800pro

Lyricist II

Thank you all.

It seems that disconnecting the LAN from Arc and connecting it to Wi-Fi sorted the issue out. It's been working fine this whole day.

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