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Hello, I am really hoping someone out there will be able to help. I have recently upgraded my broadband and was sent a new router, the Vodafone Ultra Hub, and am having issues connecting my Sonos speakers.

I have a Beam (Gen 1) that seems to connect absolutely fine and that is also connected to my TV and works.

I have two One SL’s that I use as surrounds for the Beam and for some reason they constantly drop their connection. I have hard reset all speakers multiple times to try and get it working but even though the One SL’s connect to the WiFi fine at first, if I then set up as surrounds they disconnect.

I have also managed to reboot to get them appearing as surrounds correctly, only for them to lose the connection later.

Vodafone support recommended I split the 6GHz to its own premium signal and that also helped but only temporarily.

Sonos support recommended turning off the WiFi booster that came with the router and again that only worked temporarily.

What is also weird, is that if the speakers show in the app as “Not Connected” they also pop up as new speakers to connect to the system.

Has anyone else got a similar set up and managed to get everything to work? I have found some other posts online about the Ultra Hub and Sonos issues, but no solutions found.

Thanks in advance for your help!

After spending some time on the phone to Sonos tech support and trying lots of different options over the last few days, we have managed to find a solution that works with my set up at least.

I have now got my Beam wired via Ethernet to the router and that has meant less interference with the wireless connection between the Beam and One SL surrounds so that connection is stable now.

I know a wired solution for a wireless speaker system probably isn’t the most ideal resolution but for me it works and hopefully this helps any others in a similar situation.

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