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TheLucasRomeo
Contributor I
October 25, 2024

Not Receiving Dolby Atmos

  • October 25, 2024
  • 13 replies
  • 458 views

I am not getting Dolby Atmos at home. My setup consists of a Sonos Arc, Sub, and 2 Era 300 surrounds. I have the highest subscription to Netflix and a Samsung 4K TV from 2017 (UN65MU6300). When using Netflix on my television most of the movie/series titles produce 5.1. When I select any of the content that is displayed in 5.1 and I go to my TV settings, the highest audio output that is produced is Dolby Digital+ which I imagine is not the same as Dolby Atmos. Am I not receiving Dolby Atmos because I have an older TV, or does this not play a factor? Do I need a TV that has can broadcast in Dolby Atmos? Thank you in advance for your feedback.

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13 replies

MoPac
MoPac
Headliner III
October 25, 2024

https://eu.community.samsung.com/t5/tv/dolby-atmos-compatibility/td-p/1232868

 Time for a new TV.

MoPac
MoPac
Headliner III
October 25, 2024

https://eu.community.samsung.com/t5/tv/dolby-atmos-compatibility/td-p/1232868

 Time for a new TV.

MoPac
MoPac
Headliner III
October 25, 2024

 The 2017 Samsung TV is not Dolby Atmos capable.  Tried to send a link to that info, but the post was sent to be reviewed by monitors.  I don’t use nasty 4-letter words!

    TheLucasRomeoAuthor
    Contributor I
    October 25, 2024

    Thank you for this. I will check out the link. After scouring all over online, you would think it would be clear that a TV that can handle Dolby Atmos would be a requirement. All that I kept seeing was 1) I needed the highest streaming subscription, and 2) A setup like a Sonos Arc that would broadcast Dolby Digital. I need came across anything that suggested I needed a TV that could also handle Dolby Atmos content.

    TheLucasRomeoAuthor
    Contributor I
    October 25, 2024

    So is this all Samsung model TV’s won’t broadcast in Dolby Atmos regardless if I buy a current model from Samsung?

    MoPac
    MoPac
    Headliner III
    October 25, 2024

     If you have a subscription to Apple Music or Amazon Music Unlimited you can play Dolby Atmos music ( Apple calls it Spatial Audio ).  Most of the Atmos music content sounds awesome through the Arc surround setup like yours.

    TheLucasRomeoAuthor
    Contributor I
    October 25, 2024

    I have a subscription to Apple TV+, but my Apple TV is not the 4K one, so when I play content from their movies, it can only be broadcast in PCM. Does that mean I would need to upgrade to a 4K Apple TV?

    MoPac
    MoPac
    Headliner III
    October 25, 2024

     Looks like the monitors put the posts in with that Samsung link.

    jgatie
    jgatie
    October 25, 2024

    So is this all Samsung model TV’s won’t broadcast in Dolby Atmos regardless if I buy a current model from Samsung?

     

    All Samsung TV’s from 2019 onward support Atmos DD+, and all eARC Samsungs support lossless Atmos as well.

    furacaopr
    Prodigy III
    October 25, 2024

    Well, my TV from another brand doesn't support Atmos and I am still able to get Atmos on my Beam 2. You can try setting the output to the ARC/eARC port (not TV speakers) and setting the output format to Passthrough (or something equivalent in Samsung's terms).

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