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MusicFan99
Enthusiast I
May 25, 2024

No TV Sound after Update

    After an update yesterday, I get no TV sound from either of two Sonos Playbases in my house. The Playbases can still play streaming radio stations as well as content from my networked media library. It is only TV sound that does not work. I tried resetting and reinstalling one of the Playbases, but it did not correct the situation.

    I’m pretty sure the problem is from the update because both Playbases were affected at the same time.

    Does anyone have a similar problem or know a way to restore the TV sound to the Playbases?

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    13 replies

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    CLErnst
    Lyricist II
    June 20, 2024

    As of today, June 19, 2024, the issue is fixed for my TV, which is a Samsung.  If the TV is on I see new selection on my Sonos App Home Screen titled Your Sources.  The only listing under that title is the TV.  Not sure why it’s in this new section and not with Pandora, IHeart, etc., but at least I can now select it.  I was notified by Valery in the Sonos Customer Service Center.  I did let her know that someone needs to update these community posts as I was one of many with the issue.  Hope that helps! 

    davemate23
    Contributor I
    June 20, 2024

    That still doesn’t solve my issue unfortunately @CLErnst 

    MusicFan99Author
    Enthusiast I
    June 30, 2024

    Both of my non-working playbases mysteriously started working again on June 28. Sonos must have pushed a stealth update. I did not receive notice of any update; it just happened. Better late than never.

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