No sound between TV and ARC since app update

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I can no longer get any sound from my TV on my Sonos ARC since the app update. I can play music but nothing from the TV. It illustrates that sound is coming through but I can hear nothing.

Any ideas

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B

Big Al 79

Lyricist I

I was having the same issue with my Arc no longer having sound with my Apple TV after this update. I have a Samsung smart TV. I could hear music streaming but no sound for TV.

On my Samsung settings menu I went Settings> Sound> Expert Settings > HDMI-eARC Mode and changed this to the “Auto” setting. I will also add that just prior to changing this setting I unplugged all the products and restarted my router unclear if that did anything or was necessary.

Sharing in case this might work for someone else. WHAT A FRUSTRATING EXPERIENCE. We had multiple days with no sound and I spent way too much time trying to figure this out for such an expensive product. Why does this break once a year?! Do better Sonos!

I know almost nothing about how my Sonos works (it was set up by a pro), but this solution worked for me. Thank you!

Corry P

Sonos Staff

Hi All

In case anyone has not tried this functionality in a while, all Sonos products should now be able to play from an optical input.

If you are still having this problem, please ensure your Sonos system is up to date: Settings icon » Manage » System Updates » Check for Updates

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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