Skip to main content
theJamesFamilyFive
Contributor I
April 18, 2022
Answered

New Sonos Arc won't give me Dolby ATMOS

I have spent hours reading all the different questions/answers on this forum regarding this topic but none have corrected my issue. So I thought if I gave some specifics of my setup, there might be a breakthrough! 

TV is a Samsung Class 8 Series LED 4K UHD Smart Tizen TV (Model: UN82RU8000FXZA)

It does not have eARC but does have ARC which is connected to the Sonos Arc via high speed HDMI. 

The audio settings on the TV are set to Dolby Digital + and the ‘Enable Dolby Atmos’ button is on. According to the TV menu, this is how the settings should be if I want to receive Atmos. 

I’ve tried Disney Plus and Amazon Prime movies that show they are broadcast in Atmos but the most I can ever get to how on my Sonos App is that they are playing in Dolby Digital + and I’ve never been able to get the ATMOS logo to appear. I’ve tried numerous movies and shows to be sure. 

Any thoughts? i purchased the Arc specifically for Atmos and now am disappointed. 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
GuitarSuperstarAnswer
Lead Maestro
April 18, 2022

Strange that Disney Plus would claim the movie is Atmos but then not play it in Atmos (Soul, Endgame, Eternals, etc...) Does the app it comes from whether it be on my TV or on an external device really matter, they both pull the data from the same servers. 

Your TV might support Dolby Atmos audio on Disney+ through its internal speakers, but not through a sound bar connected to the HDMI ARC port.

Do you have the latest software installed on your TV? Are all the latest versions of the apps installed?

Rather than focusing on Disney+, you should try to get Dolby Atmos audio on the others apps that are KNOWN to support Dolby Atmos audio on your TV like Prime Video, Netflix, or VUDU. If you can get Atmos audio from any of those apps and not Disney+, then you will know for sure that Atmos is not supported on Disney+ with your specific TV model.

"Receive with simplicity everything that happens to you." - Rashi
View in thread

15 replies

Show previous replies
GuitarSuperstarAnswer
Lead Maestro
April 18, 2022

Strange that Disney Plus would claim the movie is Atmos but then not play it in Atmos (Soul, Endgame, Eternals, etc...) Does the app it comes from whether it be on my TV or on an external device really matter, they both pull the data from the same servers. 

Your TV might support Dolby Atmos audio on Disney+ through its internal speakers, but not through a sound bar connected to the HDMI ARC port.

Do you have the latest software installed on your TV? Are all the latest versions of the apps installed?

Rather than focusing on Disney+, you should try to get Dolby Atmos audio on the others apps that are KNOWN to support Dolby Atmos audio on your TV like Prime Video, Netflix, or VUDU. If you can get Atmos audio from any of those apps and not Disney+, then you will know for sure that Atmos is not supported on Disney+ with your specific TV model.

"Receive with simplicity everything that happens to you." - Rashi
theJamesFamilyFiveAuthor
Contributor I
April 18, 2022

Strange that Disney Plus would claim the movie is Atmos but then not play it in Atmos (Soul, Endgame, Eternals, etc...) Does the app it comes from whether it be on my TV or on an external device really matter, they both pull the data from the same servers. 

Your TV might support Dolby Atmos audio on Disney+ through its internal speakers, but not through a sound bar connected to the HDMI ARC port.

Do you have the latest software installed on your TV? Are all the latest versions of the apps installed?

Rather than focusing on Disney+, you should try to get Dolby Atmos audio on the others apps that are KNOWN to support Dolby Atmos audio on your TV like Prime Video, Netflix, or VUDU. If you can get Atmos audio from any of those apps and not Disney+, then you will know for sure that Atmos is not supported on Disney+ with your specific TV model.

Well I guess it is solved. I purchased a month of Amazon Prime so I could check using the Jack Ryan show and sure enough, Atmos showed up. Did a search for my model tv and Disney + and came across this article: 

https://eu.community.samsung.com/t5/tv/dolby-atmos-on-disney-plus/td-p/1851349

 

It pretty much says there is an issue with Samsung TV’s and the native Disney + app. Looks like they each blame each other. Real bummer because Disney + is what we watch the most of. 

So let me finish up by asking this, what is the cheapest fix for this? I hate adding more tech to what I already have but if it means Disney + will play ATMOS then I’ll give it a try

 

EDIT: Will the Firestick 4K Max be a possibility? I can pick up one of those today at the local Best Buy

buzz
buzz
Grand Maestro
April 18, 2022

I doubt that the Firestick will work for you because it will need to be plugged into the TV.

ARCANA is a problem solver.

    GuitarSuperstar
    Lead Maestro
    April 18, 2022

    So let me finish up by asking this, what is the cheapest fix for this? I hate adding more tech to what I already have but if it means Disney + will play ATMOS then I’ll give it a try

    EDIT: Will the Firestick 4K Max be a possibility? I can pick up one of those today at the local Best Buy

    Yes, the Fire TV Stick 4K Max should support Dolby Atmos audio on Disney+ and your TV should be able to pass through the Dolby Atmos audio to the Arc. If you do get the Fire TV Stick, please report back and let us know if it works.

    "Receive with simplicity everything that happens to you." - Rashi
    theJamesFamilyFiveAuthor
    Contributor I
    April 18, 2022

    The Firestick worked! Disney+ is now playing in Atmos! Frustrating that the 'smart’ tv could not do the same thing. 

      Terms & ConditionsAccessibility statement