Contributor I

New Arc Ultra - Surrounds are playing through arc

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I just upgraded to the Arc Ultra and Sub Gen 4. I’ve had everything professionally installed. No matter what we try, we can’t get the surrounds to NOT play through the ultra. The Sub is really low, and the sound stage is completely off. All options have been tried but all tests reveal the surrounds are playing through the left and right channels of the arc as well.

Suggestions?

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AjTrek1

@Ethancreativela

Just FYI…

Sonos prefers a direct connection to a router versus going through a switch which can be problematic. That’s especially so if it’s a “managed” switch. However, Sonos has been know to function through an “unmanaged” (dumb) switch.

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