Trending Lyricist I

Answered

New Arc issues

27 replies
595 views

I’ve had the Arc working flawlessly for 12 months or so, paired with a Sub 3 and two Ones. Watching the TV yesterday..the screen went black, sound stopped and the light on the ARC was flashing. Everything came back for a second then it repeated and then settled. It has continued to do this all day on intermittently. The setup then disappears from the Sonos App. Any suggestions? Thanks

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Corry PAnswer

Sonos Staff

Hi @Gibsy

I did indeed look at the diagnostics, and no Boost was present - this is likely the cause of the problem.

Please ensure the Boost has power and is still connected via ethernet. If it has power, please reboot it. If the Boost appears to be faulty, wiring a speaker instead will suffice.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

N

nik9669a

Senior Virtuoso

If the tv screen went black, might it be the tv at fault rather than the Arc? Does the Arc play music ok? Does the tv work ok if you disconnect the Arc and use it standalone?

G

GibsyAuthor

Trending Lyricist I

Hi Thanks for coming back to me so promptly. I’ve not had the chance to check that but will do. Would the ‘lounge’ system as I’ve called it disappear from the app though if it was the TV. It does come back during the moments it’s stable.

AjTrek1

What color is the flashing LED?
Click the link to diagnose and let us know.

https://support.sonos.com/s/article/226?language=en_US

Together Everyone Achieves More = T.E.A.M.

G

GibsyAuthor

Trending Lyricist I

Hi It flashes white for the second or two the TV screen is blank.

AjTrek1

As per the link your Arc appears to be booting up. Check the power connection on both ends. Let us know the results. Also, if using a power strip try plugging the Arc directly into a wall outlet.

Together Everyone Achieves More = T.E.A.M.

G

GibsyAuthor

Trending Lyricist I

Hi

Both ends checked and all secure. Tried out of the power strip and still the same.

Ken_Griffiths

Hi

Both ends checked and all secure. Tried out of the power strip and still the same.

What happens when the TV is just left off or in standby and you’re just playing music audio to the Arc from the Sonos App? Is it still rebooting and stopping playing in that situation?

G

GibsyAuthor

Trending Lyricist I

No issue at all with just music

Ken_Griffiths

No issue at all with just music

I would see what the TV does next. Remove the Arc’s HDMI cable from the back of the TV and power on the TV and see if it runs okay on its own internal speakers. If it does, then maybe try a different HDMI cable between the Arc & TV and then see what happens in that case.

G

GibsyAuthor

Trending Lyricist I

Thanks will do

Show more replies

Sign up

Login to the community