Contributor I

Netflix Dolby Atmos suddenly stopped working

12 replies
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Kit - Samsung Neo QLED QE65QN85AATXXU and Sonos Arc

I’m hoping someone can help please. I’ve had this set up for 12 months and it’s been working faultlessly apart from once or twice needing to power down the sound bar to address lag.

Weirdly Netflix is no longer displaying any content in atmos just 5.1. Disney plus is working absolutely fine. Within the sonos app I get the following audio confirmation

terrestrial - Dolby multichannel PCM 2.0

netflix content I know is atmos - Dolby multichannel PCM 5.1

disney + - Dolby Atmos

I’ve spent hours on the phone to Samsung, Sonos and Netflix support and no further forward. I’ve even had samsung support take over my tv and check settings.

So far for troubleshooting I’ve powered down both devices, reinstalled Netflix, cleared tv cookies, checked firmware of tv and sonos latest versions, checked advanced sound settings in tv for HDMI e-arc. I’ve also checked my Netflix account which remains Premium ultra HD and updated quality settings from default to high. As I said it’s been working absolutely fine up until last couple of weeks. Any help will be much appreciated.

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Ken_Griffiths

Maybe check this setting (taken from a Sky Support Page)…

Press Home on your Sky Q remote, select Settings, and then Setup.
Choose Audio Visual, then Digital audio output HDMI and set it to Dolby Digital Plus.

S

SNIL1309

Lyricist I

Maybe check this setting (taken from a Sky Support Page)…

Press Home on your Sky Q remote, select Settings, and then Setup.
Choose Audio Visual, then Digital audio output HDMI and set it to Dolby Digital Plus.

Hi Ken,

Thanks for the reply

I have Sky Glass which has a different interface than Sky Q. I don’t have the above options to choose from.

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