Move & Roam don’t connect properly to Beam & Ray whem watching TV.

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My Move & Roam are not connecting properly to TV audio when added to the group. All my ‘non moveable’ speakers connect seamlessly. Both the Move and the Roam’s audio drops out every few seconds if I try connecting them to both my Beam or Ray while watching TV.

There are no issues with connecting the Move and Roam to the Beam & Ray while listening to music. Any idea what I'm doing wrong?

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AjTrek1Answer

There is a 75ms delay for TV audio to a Sonos speaker when grouped to a Sonos soundbar. The Move and Roam as portables are most likely experiencing issues with the delay. I’d make sure they are on your network properly. You might call Sonos Tech for a definitive answer

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J

JimmyJamesSantos

Lyricist I

I had the same issue last year. I purchased one Era 300 with the intent to purchase a second one at a later date then use both for surround. I put the single 300 in the kitchen for dinner music. I decided to try listening to the news during dinner so I grouped the 300 with the Arc. Unfortunately the dropouts bugged the crap out of me. Gave up that idea. May try it with the Move stereo pair to see what happens.

Just tried the Moves grouped with the Arc playing TV sound. Yes, there are dropouts. Would be nice if this could be fixed.

I had the same issue with my Era 100 and Beam 2 cutting out when streaming tv from my Arc. The issue was resolved when I ran a ethernet cable from my Arc to the wifi router. After that, no more cutting in and out when streaming TV.

B

backgroundbird

Contributor I

You could try increasing the audio delay to increase the buffer and help with the audio dropouts.

https://support.sonos.com/en-ca/article/tv-audio-stops-or-skips.

5. Adjust the group audio delay

The group audio delay setting introduces a delay between your Sonos home theater product and any grouped rooms while playing TV audio. This reduces the chance of audio issues occurring when your Sonos products are playing TV audio in a group and the sync between the audio and video is not critical.

In the Sonos app for iOS or Android, go to the Settings menu.
- If using the Sonos S1 Controller app, go to the Settings tab and select System.
Under My System, select your home theater product.
Under Home Theater, select Group Audio Delay and then choose a delay option.

I’m having this issue, and a Sonos rep flat-out told me that this feature was “unsupported”. Meanwhile, adjusting the group audio delay is exactly what fixed it. Thank you so much for posting this, you’ve helped bring my blood pressure down.

5. Adjust the group audio delay

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