Contributor I

Metallic, tinny, resonant and distorted sound from the Sonos Beam gen 2 in voices / talking

Forum|Forum|2 years ago
November 29, 2023
34 replies
5397 views

I bought a Beam 2 seven month ago, and the last couple of months the Beam is developing a tinny metalic sound in talking/voice sounds (playing music is still fine, but I think other frequencies are used there, I am sure there is technical / scientific explanation for it). Here is a sound sample example of it:

Sonos- donderdag om 19-33.m4a

This is a clip/fragment from youtube: Sonos Era 300 + Arc & Sub: Ultimate Home Audio Experience? - YouTube

So I found my self more or less forced to buy another new soundbar from Sonos (Why not another brand?; it was black Friday and I already invested in two subs and 2 Sonos surround boxes which are 1500 euro worth, and I hope it is a rare defect) which does not has that problem (and I did not also perceive that distorted effect at other cheap desktop speakers and other (Sonos) speakers, that I possess ).

The distortion was less when I placed the sound bar on soft fabric tissues, but unfortunately that did not solve it enough. Anyone an idea what kind of defect it is?

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H

halvog

Lyricist II

I have my Beam hooked up to an LG C3 on the eARC port. I’ve tried switching the audio output from Pass Through and Auto and both have issues. PCM just puts it in stereo which doesn’t completely solve the problem, but helps. But at the same time, makes the Beam seem unnecessary if I’m only getting stereo quality sound. I really want to stick with Sonos but I fear I’d get the same issue if it truly is something with the LG TV.

Airgetlam

Frankly, if it were me, I’d be sure that the C3 was up to date, firmware wise, and given the return policy on a Sonos, give it a shot. Fear of the unknown doesn’t result in much, knowing, with either success, or failure, would provide knowledge, rather than trepidation.

Bruce

H

halvog

Lyricist II

Yep, made sure the TV was updated just yesterday, so I suppose you’re right. And hey, the Arc is on sale right now anyway so might as well. I’m guessing emailing the engineers will/would be an arduous process, so might as well cut out the middle man. Thanks for the advice

Airgetlam

A few more words of supposed ‘wisdom’. ;)

Make sure you power cycle the TV, making sure to force it to reload the OS it runs. Also, at least for setup, make sure you use the HDMI cable supplied with the Arc, just in case. But I expect everything will be fine.

Good luck!

Bruce

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