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Divebunnie
Contributor I
May 1, 2021

Low output on Beam

I have just setup the Sonos Beam and am very disappointed with the output from the TV. Volume has to be set 5 times higher than normal but Alexa and Google are nice and loud. Does anyone have a solution for this? 

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    Corry P
    Corry P
    Sonos Staff
    May 14, 2021

    Hi @Divebunnie 

    SPDIF is optical, or can be. Does it have co-axial digital instead?

    If you have any other device in your home that has an optical socket on it, please try with that - I wouldn’t want you to spend money just to perform a test. It might be best to get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      DivebunnieAuthor
      Contributor I
      May 15, 2021

      Hi Corry,

      Connected to the freesat box and the sound is great so it is the TV.

      It must be in the settings somewhere, I have tried everything I can using the user guide and even received advice from Panasonic but no good.

      Thank you for your help. 👍

      Corry P
      Corry P
      Sonos Staff
      May 17, 2021

      Hi @Divebunnie 

      You’re very welcome - I’m glad you’ve identified the source of the problem.

      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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